Service systems implementation / Haluk Demirkan, James C. Spohrer, Vikas Krishna, editors ; foreword by Richard C. Larson.
Material type: TextSeries: Service sciencePublisher: New York : Springer-Verlag, 2011Description: xxvi, 307 pages : illustrations ; 24 cmContent type:- text
- unmediated
- volume
- 1441979034
- 9781441979032
- 338.47 23
- HD9980.5 .S488 2011
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | City Campus City Campus Main Collection | 338.47 SER (Browse shelf(Opens below)) | 1 | Available | A517251B | ||
Book | South Campus South Campus Main Collection | 338.47 SER (Browse shelf(Opens below)) | 1 | Available | A517247B |
Includes bibliographical references.
1. Introduction of Service Systems Implementation / Haluk Demirkan, James C. Spohrer, and Vikas Krishna -- 2. Data-Driven Simulation-Enhanced Optimization of People-Based Print Production Service / Sudhendu Rai -- 3. Intelligent Document Gateway: A Service System Case Study and Analysis / Vikas Krishna, Ana Lelescu, and John Bailey -- 4. A Framework for the Design of Service Systems / Yao-Hua Tan, Wout Hofman, Jaap Gordijn, and Joris Hulstijn -- 5. Surviving Nuclear Winter Towards a Service-Led Business / Michael Rocha and Timothy Chou -- 6. Towards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing / Tim S. Baines and Howard W. Lightfoot -- 7. Theory of Constraints for Services: Past, Present, and Future / John A. Ricketts -- 8. An Assessment Tool for Establishing Infrastructure as a Service Capability Maturity / Justin Nieuwerth, Marco Spruit, and Danny Zijlstra -- 9. Customer-Provider Strategic Alignment: A Maturity Model / Jerry Luftman, Carol V. Brown, and S. Balaji -- 10. CIO in a Service Economy / Paul G. Sorenson -- 11. Service Productivity: How to Measure and Improve It? / Erik den Hartigh and Marc Zegveld -- 12. Value Co-creation from the Consumer Perspective / Steve Baron and Gary Warnaby -- 13. Metrics That Matter: Measuring and Improving the Value of Service / Thomas J. Buckholtz -- 14. Succeeding Through Service Innovation: Consumer Directed Care in the Aged Care Sector / Linda Wilkins, Carmel Laragy, and Hossein S. Zadeh -- 15. Measurement in Service Businesses: Challenges and Future Directions / Rajesh Kumar Tyagi -- 16. An Integrated View of Service Innovation in Service Networks / Renu Agarwal and Willem Selen -- 17. A Service Systems Perspective of E-Government Development / Chee Wei Phang and Atreyi Kankanhalli -- 18. Predictive Systems for Customer Interactions / Ravi Vijayaraghavan, Sam Albert, Vinod Kumar Singh, and Pallipuram V. Kannan.
Machine converted from AACR2 source record.
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