Service systems implementation /
Service systems implementation /
Haluk Demirkan, James C. Spohrer, Vikas Krishna, editors ; foreword by Richard C. Larson.
- xxvi, 307 pages : illustrations ; 24 cm.
- Service science .
- Service science. .
Includes bibliographical references.
Introduction of Service Systems Implementation / Data-Driven Simulation-Enhanced Optimization of People-Based Print Production Service / Intelligent Document Gateway: A Service System Case Study and Analysis / A Framework for the Design of Service Systems / Surviving Nuclear Winter Towards a Service-Led Business / Towards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing / Theory of Constraints for Services: Past, Present, and Future / An Assessment Tool for Establishing Infrastructure as a Service Capability Maturity / Customer-Provider Strategic Alignment: A Maturity Model / CIO in a Service Economy / Service Productivity: How to Measure and Improve It? / Value Co-creation from the Consumer Perspective / Metrics That Matter: Measuring and Improving the Value of Service / Succeeding Through Service Innovation: Consumer Directed Care in the Aged Care Sector / Measurement in Service Businesses: Challenges and Future Directions / An Integrated View of Service Innovation in Service Networks / A Service Systems Perspective of E-Government Development / Predictive Systems for Customer Interactions / Haluk Demirkan, James C. Spohrer, and Vikas Krishna -- Sudhendu Rai -- Vikas Krishna, Ana Lelescu, and John Bailey -- Yao-Hua Tan, Wout Hofman, Jaap Gordijn, and Joris Hulstijn -- Michael Rocha and Timothy Chou -- Tim S. Baines and Howard W. Lightfoot -- John A. Ricketts -- Justin Nieuwerth, Marco Spruit, and Danny Zijlstra -- Jerry Luftman, Carol V. Brown, and S. Balaji -- Paul G. Sorenson -- Erik den Hartigh and Marc Zegveld -- Steve Baron and Gary Warnaby -- Thomas J. Buckholtz -- Linda Wilkins, Carmel Laragy, and Hossein S. Zadeh -- Rajesh Kumar Tyagi -- Renu Agarwal and Willem Selen -- Chee Wei Phang and Atreyi Kankanhalli -- Ravi Vijayaraghavan, Sam Albert, Vinod Kumar Singh, and Pallipuram V. Kannan. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18.
1441979034 9781441979032
Service industries.
Industrial management.
HD9980.5 / .S488 2011
338.47
Includes bibliographical references.
Introduction of Service Systems Implementation / Data-Driven Simulation-Enhanced Optimization of People-Based Print Production Service / Intelligent Document Gateway: A Service System Case Study and Analysis / A Framework for the Design of Service Systems / Surviving Nuclear Winter Towards a Service-Led Business / Towards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing / Theory of Constraints for Services: Past, Present, and Future / An Assessment Tool for Establishing Infrastructure as a Service Capability Maturity / Customer-Provider Strategic Alignment: A Maturity Model / CIO in a Service Economy / Service Productivity: How to Measure and Improve It? / Value Co-creation from the Consumer Perspective / Metrics That Matter: Measuring and Improving the Value of Service / Succeeding Through Service Innovation: Consumer Directed Care in the Aged Care Sector / Measurement in Service Businesses: Challenges and Future Directions / An Integrated View of Service Innovation in Service Networks / A Service Systems Perspective of E-Government Development / Predictive Systems for Customer Interactions / Haluk Demirkan, James C. Spohrer, and Vikas Krishna -- Sudhendu Rai -- Vikas Krishna, Ana Lelescu, and John Bailey -- Yao-Hua Tan, Wout Hofman, Jaap Gordijn, and Joris Hulstijn -- Michael Rocha and Timothy Chou -- Tim S. Baines and Howard W. Lightfoot -- John A. Ricketts -- Justin Nieuwerth, Marco Spruit, and Danny Zijlstra -- Jerry Luftman, Carol V. Brown, and S. Balaji -- Paul G. Sorenson -- Erik den Hartigh and Marc Zegveld -- Steve Baron and Gary Warnaby -- Thomas J. Buckholtz -- Linda Wilkins, Carmel Laragy, and Hossein S. Zadeh -- Rajesh Kumar Tyagi -- Renu Agarwal and Willem Selen -- Chee Wei Phang and Atreyi Kankanhalli -- Ravi Vijayaraghavan, Sam Albert, Vinod Kumar Singh, and Pallipuram V. Kannan. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18.
1441979034 9781441979032
Service industries.
Industrial management.
HD9980.5 / .S488 2011
338.47