MARC details
| 000 -LEADER |
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| fixed length control field |
03550cam a2200409 i 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20221102152755.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
101205s2011 nyua b 000 0 eng d |
| 011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
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| Local cataloguing issues note |
BIB MATCHES WORLDCAT |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1441979034 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781441979032 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(ATU)b12575203 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)690088997 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
BTCTA |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
BTCTA |
| Modifying agency |
YDXCP |
| -- |
CDX |
| -- |
HUH |
| -- |
UKMGB |
| -- |
ATU |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD9980.5 |
| Item number |
.S488 2011 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
338.47 |
| Edition number |
23 |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Service systems implementation / |
| Statement of responsibility, etc. |
Haluk Demirkan, James C. Spohrer, Vikas Krishna, editors ; foreword by Richard C. Larson. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
New York : |
| Name of producer, publisher, distributor, manufacturer |
Springer-Verlag, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2011. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxvi, 307 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
24 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| 490 1# - SERIES STATEMENT |
|---|
| Series statement |
Service science |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references. |
| 505 00 - FORMATTED CONTENTS NOTE |
|---|
| Miscellaneous information |
1. |
| Title |
Introduction of Service Systems Implementation / |
| Statement of responsibility |
Haluk Demirkan, James C. Spohrer, and Vikas Krishna -- |
| Miscellaneous information |
2. |
| Title |
Data-Driven Simulation-Enhanced Optimization of People-Based Print Production Service / |
| Statement of responsibility |
Sudhendu Rai -- |
| Miscellaneous information |
3. |
| Title |
Intelligent Document Gateway: A Service System Case Study and Analysis / |
| Statement of responsibility |
Vikas Krishna, Ana Lelescu, and John Bailey -- |
| Miscellaneous information |
4. |
| Title |
A Framework for the Design of Service Systems / |
| Statement of responsibility |
Yao-Hua Tan, Wout Hofman, Jaap Gordijn, and Joris Hulstijn -- |
| Miscellaneous information |
5. |
| Title |
Surviving Nuclear Winter Towards a Service-Led Business / |
| Statement of responsibility |
Michael Rocha and Timothy Chou -- |
| Miscellaneous information |
6. |
| Title |
Towards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing / |
| Statement of responsibility |
Tim S. Baines and Howard W. Lightfoot -- |
| Miscellaneous information |
7. |
| Title |
Theory of Constraints for Services: Past, Present, and Future / |
| Statement of responsibility |
John A. Ricketts -- |
| Miscellaneous information |
8. |
| Title |
An Assessment Tool for Establishing Infrastructure as a Service Capability Maturity / |
| Statement of responsibility |
Justin Nieuwerth, Marco Spruit, and Danny Zijlstra -- |
| Miscellaneous information |
9. |
| Title |
Customer-Provider Strategic Alignment: A Maturity Model / |
| Statement of responsibility |
Jerry Luftman, Carol V. Brown, and S. Balaji -- |
| Miscellaneous information |
10. |
| Title |
CIO in a Service Economy / |
| Statement of responsibility |
Paul G. Sorenson -- |
| Miscellaneous information |
11. |
| Title |
Service Productivity: How to Measure and Improve It? / |
| Statement of responsibility |
Erik den Hartigh and Marc Zegveld -- |
| Miscellaneous information |
12. |
| Title |
Value Co-creation from the Consumer Perspective / |
| Statement of responsibility |
Steve Baron and Gary Warnaby -- |
| Miscellaneous information |
13. |
| Title |
Metrics That Matter: Measuring and Improving the Value of Service / |
| Statement of responsibility |
Thomas J. Buckholtz -- |
| Miscellaneous information |
14. |
| Title |
Succeeding Through Service Innovation: Consumer Directed Care in the Aged Care Sector / |
| Statement of responsibility |
Linda Wilkins, Carmel Laragy, and Hossein S. Zadeh -- |
| Miscellaneous information |
15. |
| Title |
Measurement in Service Businesses: Challenges and Future Directions / |
| Statement of responsibility |
Rajesh Kumar Tyagi -- |
| Miscellaneous information |
16. |
| Title |
An Integrated View of Service Innovation in Service Networks / |
| Statement of responsibility |
Renu Agarwal and Willem Selen -- |
| Miscellaneous information |
17. |
| Title |
A Service Systems Perspective of E-Government Development / |
| Statement of responsibility |
Chee Wei Phang and Atreyi Kankanhalli -- |
| Miscellaneous information |
18. |
| Title |
Predictive Systems for Customer Interactions / |
| Statement of responsibility |
Ravi Vijayaraghavan, Sam Albert, Vinod Kumar Singh, and Pallipuram V. Kannan. |
| 588 ## - SOURCE OF DESCRIPTION NOTE |
|---|
| Source of description note |
Machine converted from AACR2 source record. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service industries. |
| 9 (RLIN) |
323856 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Industrial management. |
| 9 (RLIN) |
368318 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Demirkan, Haluk. |
| 9 (RLIN) |
1088505 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Spohrer, James C. |
| 9 (RLIN) |
1080182 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Krishna, Vikas. |
| 9 (RLIN) |
1088506 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
Service science. |
| 9 (RLIN) |
1070565 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
|---|
| a |
.b12575203 |
| b |
06-09-21 |
| c |
28-10-15 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Book |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) |
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| -- |
b |
| -- |
(2)c |
| -- |
(2)s |
| Operator's initials, OID (RLIN) |
06-04-16 |
| Cataloger's initials, CIN (RLIN) |
m |
| First date, FD (RLIN) |
a |
| -- |
eng |
| -- |
nyu |
| -- |
0 |
