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Customer satisfaction evaluation : methods for measuring and implementing service quality / Evangelos Grigoroudis, Yannis Siskos.

By: Contributor(s): Material type: TextTextSeries: International series in operations research & management science ; 139.Publisher: New York : Springer, [2010]Copyright date: ©2010Description: xii, 313 pages : illustrations ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 1441916393
  • 9781441916396
Subject(s): DDC classification:
  • 658.83015195 22
LOC classification:
  • HF5415.335 .G75 2010
Contents:
1. Introduction -- 2. Basic Methodological Approaches -- 3. Other Methodological Approaches -- 4. MUSA: Multicriteria Satisfaction Analysis -- 5. Extensions of the MUSA Method -- 6. Advanced Topics on the MUSA Method -- 7. Customer Satisfaction Surveys and Barometers -- 8. Applications in Business Organizations -- 9. Customer Satisfaction and Information Systems.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book City Campus City Campus Main Collection 658.83015195 GRI (Browse shelf(Opens below)) 1 Available A457538B

Includes bibliographical references (pages 287-309) and index.

1. Introduction -- 2. Basic Methodological Approaches -- 3. Other Methodological Approaches -- 4. MUSA: Multicriteria Satisfaction Analysis -- 5. Extensions of the MUSA Method -- 6. Advanced Topics on the MUSA Method -- 7. Customer Satisfaction Surveys and Barometers -- 8. Applications in Business Organizations -- 9. Customer Satisfaction and Information Systems.

Machine converted from AACR2 source record.

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