MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02132cam a2200409 i 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20221101230238.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
100623s2010 nyua b 001 0 eng d |
| 011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
|---|
| Local cataloguing issues note |
BIB MATCHES WORLDCAT |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1441916393 |
| Qualifying information |
hbk. |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781441916396 |
| Qualifying information |
hbk. |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(ATU)b11715686 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)444428892 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
UKM |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
UKM |
| Modifying agency |
CDX |
| -- |
YDXCP |
| -- |
GBVCP |
| -- |
C#P |
| -- |
UV0 |
| -- |
BWX |
| -- |
ATU |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.335 |
| Item number |
.G75 2010 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.83015195 |
| Edition number |
22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Grigoroudis, Evangelos, |
| Relator term |
author. |
| 9 (RLIN) |
1079140 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Customer satisfaction evaluation : |
| Remainder of title |
methods for measuring and implementing service quality / |
| Statement of responsibility, etc. |
Evangelos Grigoroudis, Yannis Siskos. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
New York : |
| Name of producer, publisher, distributor, manufacturer |
Springer, |
| Date of production, publication, distribution, manufacture, or copyright notice |
[2010] |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Date of production, publication, distribution, manufacture, or copyright notice |
©2010 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 313 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
25 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| 490 1# - SERIES STATEMENT |
|---|
| Series statement |
International series in operations research & management science, |
| International Standard Serial Number |
0884-8289 ; |
| Volume/sequential designation |
139 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references (pages 287-309) and index. |
| 505 00 - FORMATTED CONTENTS NOTE |
|---|
| Miscellaneous information |
1. |
| Title |
Introduction -- |
| Miscellaneous information |
2. |
| Title |
Basic Methodological Approaches -- |
| Miscellaneous information |
3. |
| Title |
Other Methodological Approaches -- |
| Miscellaneous information |
4. |
| Title |
MUSA: Multicriteria Satisfaction Analysis -- |
| Miscellaneous information |
5. |
| Title |
Extensions of the MUSA Method -- |
| Miscellaneous information |
6. |
| Title |
Advanced Topics on the MUSA Method -- |
| Miscellaneous information |
7. |
| Title |
Customer Satisfaction Surveys and Barometers -- |
| Miscellaneous information |
8. |
| Title |
Applications in Business Organizations -- |
| Miscellaneous information |
9. |
| Title |
Customer Satisfaction and Information Systems. |
| 588 ## - SOURCE OF DESCRIPTION NOTE |
|---|
| Source of description note |
Machine converted from AACR2 source record. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer satisfaction |
| General subdivision |
Evaluation |
| -- |
Statistical methods. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer satisfaction |
| General subdivision |
Evaluation |
| -- |
Data processing. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Marketing research |
| General subdivision |
Statistical methods |
| 9 (RLIN) |
656102 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Siskos, Yannis, |
| Relator term |
author. |
| 9 (RLIN) |
1031713 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
International series in operations research & management science ; |
| Volume/sequential designation |
139. |
| 9 (RLIN) |
291522 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
|---|
| a |
.b11715686 |
| b |
22-08-17 |
| c |
27-10-15 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Book |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) |
|---|
| a |
658.83015195 GRI |
| g |
1 |
| i |
A457538B |
| j |
0 |
| l |
cmain |
| o |
- |
| p |
$181.89 |
| q |
- |
| r |
- |
| s |
- |
| t |
0 |
| u |
10 |
| v |
9 |
| w |
0 |
| x |
1 |
| y |
.i13027608 |
| z |
29-10-15 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
b |
| -- |
c |
| Operator's initials, OID (RLIN) |
06-04-16 |
| Cataloger's initials, CIN (RLIN) |
m |
| First date, FD (RLIN) |
a |
| -- |
eng |
| -- |
nyu |
| -- |
0 |
