Organizational behavior for the hospitality industry / Florence Berger, Judi Brownell.
Material type: TextPublisher: Upper Saddle River, N.J. : Pearson Prentice Hall, [2009]Copyright date: ©2009Description: xvii, 425 pages : illustrations ; 25 cmContent type:- text
- unmediated
- volume
- 0132447371
- 9780132447379
- Organisational behaviour for the hospitality industry
- 647.94068 22
- TX911.3.M27 B475 2009
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | City Campus City Campus Main Collection | 647.94068 BER (Browse shelf(Opens below)) | 0 | Available | A310687B | ||
Book | City Campus City Campus Main Collection | 647.94068 BER (Browse shelf(Opens below)) | 1 | Available | A426341B | ||
Book | City Campus City Campus Main Collection | 647.94068 BER (Browse shelf(Opens below)) | 1 | Available | A439176B |
Browsing City Campus shelves, Shelving location: City Campus Main Collection Close shelf browser (Hides shelf browser)
647.94068 BAR Introduction to management in the hospitality industry. | 647.94068 BAR Introduction to management in the hospitality industry. | 647.94068 BAR Hotel front office management / | 647.94068 BER Organizational behavior for the hospitality industry / | 647.94068 BER Organizational behavior for the hospitality industry / | 647.94068 BER Organizational behavior for the hospitality industry / | 647.94068 ENZ Achieving success through innovation : cases and insights from the hospitality, travel, and tourism industry / |
Includes bibliographical references and index.
1. Customer Care -- 2. Communicating in Organizations -- 3. Understanding the Diverse Workforce -- 4. The Power of Teams in Hospitality -- 5. Group Problem-Solving and Decision-Making -- 6. Managing Time -- 7. Managing Stress -- 8. Promoting Creativity -- 9. Setting Personal and Professional Goals -- 10. Managing Conflict -- 11. Motivating Employees -- 12. Counseling Employees -- 13. Understanding Power and Politics in Organizations -- 14. Leading Hospitality Organizations -- 15. Icebreakers and Closers.
"For undergraduate and graduate courses in Organizational Behavior and Human Relations Skills in schools of hotel management. Organizational Behavior for the Hospitality Industry is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The text is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry."--Publisher's website.
Machine converted from AACR2 source record.
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