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Organizational behavior for the hospitality industry / Florence Berger, Judi Brownell.

By: Contributor(s): Material type: TextTextPublisher: Upper Saddle River, N.J. : Pearson Prentice Hall, [2009]Copyright date: ©2009Description: xvii, 425 pages : illustrations ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0132447371
  • 9780132447379
Other title:
  • Organisational behaviour for the hospitality industry
Subject(s): Additional physical formats: No titleDDC classification:
  • 647.94068 22
LOC classification:
  • TX911.3.M27 B475 2009
Contents:
1. Customer Care -- 2. Communicating in Organizations -- 3. Understanding the Diverse Workforce -- 4. The Power of Teams in Hospitality -- 5. Group Problem-Solving and Decision-Making -- 6. Managing Time -- 7. Managing Stress -- 8. Promoting Creativity -- 9. Setting Personal and Professional Goals -- 10. Managing Conflict -- 11. Motivating Employees -- 12. Counseling Employees -- 13. Understanding Power and Politics in Organizations -- 14. Leading Hospitality Organizations -- 15. Icebreakers and Closers.
Summary: "For undergraduate and graduate courses in Organizational Behavior and Human Relations Skills in schools of hotel management. Organizational Behavior for the Hospitality Industry is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The text is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry."--Publisher's website.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book City Campus City Campus Main Collection 647.94068 BER (Browse shelf(Opens below)) 0 Available A310687B
Book City Campus City Campus Main Collection 647.94068 BER (Browse shelf(Opens below)) 1 Available A426341B
Book City Campus City Campus Main Collection 647.94068 BER (Browse shelf(Opens below)) 1 Available A439176B

Includes bibliographical references and index.

1. Customer Care -- 2. Communicating in Organizations -- 3. Understanding the Diverse Workforce -- 4. The Power of Teams in Hospitality -- 5. Group Problem-Solving and Decision-Making -- 6. Managing Time -- 7. Managing Stress -- 8. Promoting Creativity -- 9. Setting Personal and Professional Goals -- 10. Managing Conflict -- 11. Motivating Employees -- 12. Counseling Employees -- 13. Understanding Power and Politics in Organizations -- 14. Leading Hospitality Organizations -- 15. Icebreakers and Closers.

"For undergraduate and graduate courses in Organizational Behavior and Human Relations Skills in schools of hotel management. Organizational Behavior for the Hospitality Industry is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The text is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry."--Publisher's website.

Machine converted from AACR2 source record.

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