Handbook of communication skills / [edited by] Owen D.W. Hargie.
Material type: TextPublisher: New York, NY : Routledge, 2006Edition: 3rd edDescription: 586 pISBN:- 0415359104 (hardcover)
- 0415359112 (pbk.)
- 302 22
- BF637.C45 H284 2006
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | City Campus City Campus Main Collection | 302 HAN (Browse shelf(Opens below)) | 1 | Available | A370739B | ||
Book | City Campus City Campus Main Collection | 302 HAN (Browse shelf(Opens below)) | 1 | Available | A370740B |
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Includes bibliographical references and index.
1. Skill in theory : communication as skilled performance / Owen Hargie -- 2. Skill in practice : an operational model of communicative performance / Owen Hargie -- 3. Non-verbal behaviour as communication : approaches, issues and research / Randall A. Gordon, Daniel Druckman, Richard M. Rozelle and James C. Baxter -- 4. Questioning / David Dickson and Owen Hargie -- 5. Reinforcement / Len Cairns -- 6. Reflecting / David Dickson -- 7. Explaining / George Brown -- 8. Self-disclosure : strategic revelation of information in personal and professional relationships / Charles H. Tardy and Kathryn Dindia -- 9. The process of listening / Robert N. Bostrom -- 10. Humour and laughter / Hugh Foot and May McCreaddie -- 11. Persuasion / Daniel J. O'Keefe -- 12. Asserting and confronting / Richard F. Rakos -- 13. Interacting in groups / Arjaan Wit -- 14. Negotiation and bargaining / Ian E. Morley -- 15. Relational communication / Megan K. Foley and Steve Duck -- 16. The employment interview / Rob Millar and Anne Tracey -- 17. The helping interview : developmental counselling and therapy / Sandra A. Rigazio-DiGilio and Allen E. Ivey -- 18. The appraisal interview reappraised / Dennis Tourish -- 19. The cognitive interview / Amina Memon -- 20. Training in communication skills : research, theory and practice / Owen Hargie.
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