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Handbook of communication skills / [edited by] Owen D.W. Hargie.

Contributor(s): Material type: TextTextPublisher: New York, NY : Routledge, 2006Edition: 3rd edDescription: 586 pISBN:
  • 0415359104 (hardcover)
  • 0415359112 (pbk.)
Subject(s): DDC classification:
  • 302 22
LOC classification:
  • BF637.C45 H284 2006
Contents:
1. Skill in theory : communication as skilled performance / Owen Hargie -- 2. Skill in practice : an operational model of communicative performance / Owen Hargie -- 3. Non-verbal behaviour as communication : approaches, issues and research / Randall A. Gordon, Daniel Druckman, Richard M. Rozelle and James C. Baxter -- 4. Questioning / David Dickson and Owen Hargie -- 5. Reinforcement / Len Cairns -- 6. Reflecting / David Dickson -- 7. Explaining / George Brown -- 8. Self-disclosure : strategic revelation of information in personal and professional relationships / Charles H. Tardy and Kathryn Dindia -- 9. The process of listening / Robert N. Bostrom -- 10. Humour and laughter / Hugh Foot and May McCreaddie -- 11. Persuasion / Daniel J. O'Keefe -- 12. Asserting and confronting / Richard F. Rakos -- 13. Interacting in groups / Arjaan Wit -- 14. Negotiation and bargaining / Ian E. Morley -- 15. Relational communication / Megan K. Foley and Steve Duck -- 16. The employment interview / Rob Millar and Anne Tracey -- 17. The helping interview : developmental counselling and therapy / Sandra A. Rigazio-DiGilio and Allen E. Ivey -- 18. The appraisal interview reappraised / Dennis Tourish -- 19. The cognitive interview / Amina Memon -- 20. Training in communication skills : research, theory and practice / Owen Hargie.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book City Campus City Campus Main Collection 302 HAN (Browse shelf(Opens below)) 1 Available A370739B
Book City Campus City Campus Main Collection 302 HAN (Browse shelf(Opens below)) 1 Available A370740B

Includes bibliographical references and index.

1. Skill in theory : communication as skilled performance / Owen Hargie -- 2. Skill in practice : an operational model of communicative performance / Owen Hargie -- 3. Non-verbal behaviour as communication : approaches, issues and research / Randall A. Gordon, Daniel Druckman, Richard M. Rozelle and James C. Baxter -- 4. Questioning / David Dickson and Owen Hargie -- 5. Reinforcement / Len Cairns -- 6. Reflecting / David Dickson -- 7. Explaining / George Brown -- 8. Self-disclosure : strategic revelation of information in personal and professional relationships / Charles H. Tardy and Kathryn Dindia -- 9. The process of listening / Robert N. Bostrom -- 10. Humour and laughter / Hugh Foot and May McCreaddie -- 11. Persuasion / Daniel J. O'Keefe -- 12. Asserting and confronting / Richard F. Rakos -- 13. Interacting in groups / Arjaan Wit -- 14. Negotiation and bargaining / Ian E. Morley -- 15. Relational communication / Megan K. Foley and Steve Duck -- 16. The employment interview / Rob Millar and Anne Tracey -- 17. The helping interview : developmental counselling and therapy / Sandra A. Rigazio-DiGilio and Allen E. Ivey -- 18. The appraisal interview reappraised / Dennis Tourish -- 19. The cognitive interview / Amina Memon -- 20. Training in communication skills : research, theory and practice / Owen Hargie.

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