Welcome! : English for the travel and tourism industry / Leo Jones.
Material type: TextPublisher: Cambridge, U.K ;Melbourne, Vic. : Cambridge University Press, 1998Description: 2 vISBN:- 0521479010 (teacher's book)
- 0521479002 (student's book)
- 0521479029 (cassettes)
- 428.34
Item type | Current library | Call number | Vol info | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Book | City Campus City Campus Main Collection | 428.34 JON (Browse shelf(Opens below)) | student's book | 1 | Available | A182565B |
Student's book (126 p. : ill. ; 28 cm.) -- Teacher's book (107 p. : ill. ; 28 cm.)
Different kinds of people -- 1. Working in travel and tourism -- 2. Being friendly and helpful -- 3. When in Rome -- 4. Dealing with enquiries -- International travel -- 5. Different ways of travelling -- 6. Asking questions -- 7. Taking a booking -- 8. The best way to get there -- 9. Around the world -- 10. Organising a trip -- Phone calls -- 11. Using the phone -- 12. How may I help you? -- 13. Answering enquiries -- 14. Taking messages -- Food and drink -- 15. Good morning! -- 16. Explaining dishes -- 17. May I take your order? -- 18. Drinks, snacks and desserts -- 19. Eating habits -- 20. Welcome to our restaurant! -- Letters and faxes -- 21. Responding to enquiries -- 22. Confirming reservations -- 23. Avoiding mistakes -- 24. We are very sorry -- Accommodation -- 25. Reservations -- 26. Checking in -- 27. Facilities: Enjoy your stay! -- 28. Giving information -- 29. The best hotel for you -- 30. The perfect hotel -- Money -- 31. How would you like to pay? -- 32. Changing money -- 33. Explaining the bill -- 34. Is service included? -- Travelling around -- 35. To and from the airport -- 36. Local knowledge -- 37. Offering and requesting -- 38. Car rental -- 39. Motoring -- 40. The best way to get there -- Problems -- 41. Is there anything I can do? -- 42. Dealing with complaints -- 43. Better safe than sorry -- 44. Difficult customers? -- Attractions and activities -- 45. Seeing the sights -- 46. Making suggestions and giving advice -- 47. Sun, sea and sand? -- 48. History and folklore -- 49. A nice day out -- 50. The future of tourism -- Communication activities.
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