MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01977cam a2200409 i 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20221101194040.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
930112s1993 ilua 001 0 eng d |
| 011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
|---|
| Local cataloguing issues note |
MARC Score : 10650(20950) : OK |
| 011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
|---|
| Local cataloguing issues note |
Direct Search Result |
| 011 ## - LINKING LIBRARY OF CONGRESS CONTROL NUMBER [OBSOLETE] |
|---|
| Local cataloguing issues note |
BIB MATCHES WORLDCAT |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1557384568 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781557384560 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(ATU)b10732652 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)27242008 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
SVP |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
SVP |
| Modifying agency |
TXI |
| -- |
NYP |
| -- |
BTCTA |
| -- |
Z5A |
| -- |
YDXCP |
| -- |
OCLCQ |
| -- |
OCLCF |
| -- |
ATU |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
.L97 1993 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.834 |
| Edition number |
20 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lytle, John F., |
| Relator term |
author. |
| 9 (RLIN) |
1044142 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
What do your customers really want? : |
| Remainder of title |
here's a sure-fire way to find out / |
| Statement of responsibility, etc. |
John F. Lytle. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Chicago, Ill. : |
| Name of producer, publisher, distributor, manufacturer |
Probus Pub., |
| Date of production, publication, distribution, manufacture, or copyright notice |
[1993] |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Date of production, publication, distribution, manufacture, or copyright notice |
©1993 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xi, 238 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
24 cm |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 505 00 - FORMATTED CONTENTS NOTE |
|---|
| Title |
Preface -- |
| -- |
Acknowledgment -- |
| Miscellaneous information |
Ch. 1. |
| Title |
A Working Definition -- |
| Miscellaneous information |
Ch. 2. |
| Title |
Satisfied Today, Dissatisfied Tomorrow -- |
| Miscellaneous information |
Ch. 3. |
| Title |
The Voice of the Customer -- |
| Miscellaneous information |
Ch. 4. |
| Title |
Delivery -- |
| Miscellaneous information |
Ch. 5. |
| Title |
Pricing -- |
| Miscellaneous information |
Ch. 6. |
| Title |
Product Quality -- |
| Miscellaneous information |
Ch. 7. |
| Title |
Emergencies -- |
| Miscellaneous information |
Ch. 8. |
| Title |
Research and Development -- |
| Miscellaneous information |
Ch. 9. |
| Title |
Image -- |
| Miscellaneous information |
Ch. 10. |
| Title |
Customer Service -- |
| Miscellaneous information |
Ch. 11. |
| Title |
Two Cautionary Notes -- |
| Miscellaneous information |
Ch. 12. |
| Title |
Selling Your Organization on a Superior Need Strategy -- |
| Miscellaneous information |
Ch. 13. |
| Title |
Superior Questions, Superior Needs -- |
| Miscellaneous information |
Ch. 14. |
| Title |
Beyond the Superior Need -- |
| -- |
Index. |
| 588 ## - SOURCE OF DESCRIPTION NOTE |
|---|
| Source of description note |
Machine converted from AACR2 source record. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer satisfaction |
| 9 (RLIN) |
315998 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services |
| 9 (RLIN) |
316411 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumers |
| General subdivision |
Research |
| 9 (RLIN) |
316001 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Marketing research. |
| 9 (RLIN) |
338698 |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
|---|
| a |
.b10732652 |
| b |
06-09-21 |
| c |
27-10-15 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Book |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) |
|---|
| a |
658.834 LYT |
| g |
1 |
| i |
A150154B |
| j |
0 |
| l |
cmain |
| o |
- |
| p |
$16.89 |
| q |
- |
| r |
- |
| s |
- |
| t |
0 |
| u |
12 |
| v |
5 |
| w |
1 |
| x |
0 |
| y |
.i11802844 |
| z |
29-10-15 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
b |
| -- |
c |
| Operator's initials, OID (RLIN) |
06-04-16 |
| Cataloger's initials, CIN (RLIN) |
m |
| First date, FD (RLIN) |
a |
| -- |
eng |
| -- |
ilu |
| -- |
0 |
