Human resource management in a hospitality environment /
Chesser, Jerald W.
Human resource management in a hospitality environment / Jerald W. Chesser, EdD. - xv, 267 pages : illustrations ; 27 cm
Includes bibliographical references and index.
1. Management -- 2. Supervision -- 3. Human resource management and the law -- 4. Recruiting and hiring personnel -- 5. Compensation, benefits and staff scheduling -- 6. Staff training -- 7. Orientation and socialization -- 8. Performance evaluation -- 9. Environment in the workplace -- 10. Motivation -- 11. Building teams -- 12. Respect in the workplace -- 13. Discipline -- 14. Human resource management in a union environment -- Case studies.
"The volume presents the complex nature of human resource management, covering the processes, procedures, and law, as well as the impact of environment and attitudes. The book covers all the major facets from the lens of the hospitality industry, including: management issues; legal issues; recruiting and hiring; compensation and benefits; scheduling; orientation and socialization; discipline; performance evaluation, and more. The content is presented in segments that allow the student to concentrate on one area of knowledge at a time. The support materials provided make it possible to constantly reinforce what the student read in the chapter and measure comprehension with rapid feedback." --Publisher's website.
1771883006 9781771883009
2016010354
Hospitality industry--Personnel management
TX911.3.P4 / C44 2015
647.940683
Human resource management in a hospitality environment / Jerald W. Chesser, EdD. - xv, 267 pages : illustrations ; 27 cm
Includes bibliographical references and index.
1. Management -- 2. Supervision -- 3. Human resource management and the law -- 4. Recruiting and hiring personnel -- 5. Compensation, benefits and staff scheduling -- 6. Staff training -- 7. Orientation and socialization -- 8. Performance evaluation -- 9. Environment in the workplace -- 10. Motivation -- 11. Building teams -- 12. Respect in the workplace -- 13. Discipline -- 14. Human resource management in a union environment -- Case studies.
"The volume presents the complex nature of human resource management, covering the processes, procedures, and law, as well as the impact of environment and attitudes. The book covers all the major facets from the lens of the hospitality industry, including: management issues; legal issues; recruiting and hiring; compensation and benefits; scheduling; orientation and socialization; discipline; performance evaluation, and more. The content is presented in segments that allow the student to concentrate on one area of knowledge at a time. The support materials provided make it possible to constantly reinforce what the student read in the chapter and measure comprehension with rapid feedback." --Publisher's website.
1771883006 9781771883009
2016010354
Hospitality industry--Personnel management
TX911.3.P4 / C44 2015
647.940683