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Everyone can win : responding to conflict constructively / Helena Cornelius and Shoshana Faire with Estella Cornelius.

By: Contributor(s): Material type: TextTextPublisher: Pymble, NSW ; London : Simon & Schuster, 2006Edition: Second edition, revised and updatedDescription: xviii, 251 pages : illustrations ; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0731812980
  • 9780731812981
Subject(s): Additional physical formats: No titleDDC classification:
  • 303.69 22
LOC classification:
  • HD42 .C67 2006
Contents:
1. Responding to conflict -- 2. Partners not opponents -- 3. Empathy -- 4. Appropriate assertiveness -- 5. Cooperative power -- 6. Managing emotions -- 7. Willingness to resolve -- 8. Mapping the conflict -- 9. Designing options -- 10. Negotiation -- 11. Introduction to mediation -- 12. Broadening perspectives.
Summary: This classic book on conflict resolution provides the essentials for handling personal and workplace difficulties with emotional intelligence.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book City Campus City Campus Main Collection 303.69 COR (Browse shelf(Opens below)) 1 Available A562166B

Includes index.

1. Responding to conflict -- 2. Partners not opponents -- 3. Empathy -- 4. Appropriate assertiveness -- 5. Cooperative power -- 6. Managing emotions -- 7. Willingness to resolve -- 8. Mapping the conflict -- 9. Designing options -- 10. Negotiation -- 11. Introduction to mediation -- 12. Broadening perspectives.

This classic book on conflict resolution provides the essentials for handling personal and workplace difficulties with emotional intelligence.

Machine converted from AACR2 source record.

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