Everyone can win : responding to conflict constructively / Helena Cornelius and Shoshana Faire with Estella Cornelius.
Material type: TextPublisher: Pymble, NSW ; London : Simon & Schuster, 2006Edition: Second edition, revised and updatedDescription: xviii, 251 pages : illustrations ; 23 cmContent type:- text
- unmediated
- volume
- 0731812980
- 9780731812981
- 303.69 22
- HD42 .C67 2006
Contents:
Summary: This classic book on conflict resolution provides the essentials for handling personal and workplace difficulties with emotional intelligence.
1. Responding to conflict -- 2. Partners not opponents -- 3. Empathy -- 4. Appropriate assertiveness -- 5. Cooperative power -- 6. Managing emotions -- 7. Willingness to resolve -- 8. Mapping the conflict -- 9. Designing options -- 10. Negotiation -- 11. Introduction to mediation -- 12. Broadening perspectives.
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | City Campus City Campus Main Collection | 303.69 COR (Browse shelf(Opens below)) | 1 | Available | A562166B |
Includes index.
1. Responding to conflict -- 2. Partners not opponents -- 3. Empathy -- 4. Appropriate assertiveness -- 5. Cooperative power -- 6. Managing emotions -- 7. Willingness to resolve -- 8. Mapping the conflict -- 9. Designing options -- 10. Negotiation -- 11. Introduction to mediation -- 12. Broadening perspectives.
This classic book on conflict resolution provides the essentials for handling personal and workplace difficulties with emotional intelligence.
Machine converted from AACR2 source record.
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