Everyone can win : responding to conflict constructively /
Cornelius, Helena,
Everyone can win : responding to conflict constructively / Helena Cornelius and Shoshana Faire with Estella Cornelius. - Second edition, revised and updated. - xviii, 251 pages : illustrations ; 23 cm
Includes index.
1. Responding to conflict -- 2. Partners not opponents -- 3. Empathy -- 4. Appropriate assertiveness -- 5. Cooperative power -- 6. Managing emotions -- 7. Willingness to resolve -- 8. Mapping the conflict -- 9. Designing options -- 10. Negotiation -- 11. Introduction to mediation -- 12. Broadening perspectives.
This classic book on conflict resolution provides the essentials for handling personal and workplace difficulties with emotional intelligence.
0731812980 9780731812981
Conflict management.
HD42 / .C67 2006
303.69
Everyone can win : responding to conflict constructively / Helena Cornelius and Shoshana Faire with Estella Cornelius. - Second edition, revised and updated. - xviii, 251 pages : illustrations ; 23 cm
Includes index.
1. Responding to conflict -- 2. Partners not opponents -- 3. Empathy -- 4. Appropriate assertiveness -- 5. Cooperative power -- 6. Managing emotions -- 7. Willingness to resolve -- 8. Mapping the conflict -- 9. Designing options -- 10. Negotiation -- 11. Introduction to mediation -- 12. Broadening perspectives.
This classic book on conflict resolution provides the essentials for handling personal and workplace difficulties with emotional intelligence.
0731812980 9780731812981
Conflict management.
HD42 / .C67 2006
303.69