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Resolving conflict / Gregory Tillett, Brendan French.

By: Contributor(s): Material type: TextTextPublisher: South Melbourne, Vic. : Oxford University Press, 2010Edition: 4th editionDescription: vi, 314 pages : illustrations ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0195568044
  • 9780195568042
Subject(s): Additional physical formats: No titleDDC classification:
  • 303.69 23
LOC classification:
  • HM1126 .T55 2010
Contents:
1. Conflict and Its Resolution -- 2. Communication and Conflict Resolution -- 3. Investigation for Dispute Resolution -- 4. Dispute-Resolving Interviewing -- 5. Analysing Conflict -- 6. Evaluation for Dispute Resolution -- 7. Planning and Preparation for Resolution -- 8. Collaborative Processes -- 9. Facilitative Processes including Mediation -- 10. Determinative Processes including Arbitration -- 11. The Conflict-Resolution Process -- 12. Practical Conflict-Resolution Skills -- 13. When Things Go Wrong -- 14. Specific Types and Areas of Conflict -- 15. Conflict Resolution, the Law, and Ethics -- 16. Making Conflict Resolution Work -- 17. An Example of Analysis and Planning. Appendix: John Burton, Conflict Theory and Conflict-Resolution Practice.
Summary: Resolving Conflict 4th edition presents the principles, process and practical skills for resolving conflict. The book emphasises the importance of preparatory work in the resolution of conflict and explores a wide range of human conflict situations. Drawing on case studies and incorporating questions, examples and checklists, readers are encourage to develop an informed, critical, reflective and creative approach to problem-solving."--Publisher description.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book City Campus City Campus Main Collection 303.69 TIL (Browse shelf(Opens below)) 1 Available A563857B

Previous edition: 2006.

Includes bibliographical references and index.

1. Conflict and Its Resolution -- 2. Communication and Conflict Resolution -- 3. Investigation for Dispute Resolution -- 4. Dispute-Resolving Interviewing -- 5. Analysing Conflict -- 6. Evaluation for Dispute Resolution -- 7. Planning and Preparation for Resolution -- 8. Collaborative Processes -- 9. Facilitative Processes including Mediation -- 10. Determinative Processes including Arbitration -- 11. The Conflict-Resolution Process -- 12. Practical Conflict-Resolution Skills -- 13. When Things Go Wrong -- 14. Specific Types and Areas of Conflict -- 15. Conflict Resolution, the Law, and Ethics -- 16. Making Conflict Resolution Work -- 17. An Example of Analysis and Planning. Appendix: John Burton, Conflict Theory and Conflict-Resolution Practice.

Resolving Conflict 4th edition presents the principles, process and practical skills for resolving conflict. The book emphasises the importance of preparatory work in the resolution of conflict and explores a wide range of human conflict situations. Drawing on case studies and incorporating questions, examples and checklists, readers are encourage to develop an informed, critical, reflective and creative approach to problem-solving."--Publisher description.

Machine converted from AACR2 source record.

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