Resolving conflict /
Tillett, Gregory, Ph. D.,
Resolving conflict / Gregory Tillett, Brendan French. - 4th edition. - vi, 314 pages : illustrations ; 25 cm
Previous edition: 2006.
Includes bibliographical references and index.
1. Conflict and Its Resolution -- 2. Communication and Conflict Resolution -- 3. Investigation for Dispute Resolution -- 4. Dispute-Resolving Interviewing -- 5. Analysing Conflict -- 6. Evaluation for Dispute Resolution -- 7. Planning and Preparation for Resolution -- 8. Collaborative Processes -- 9. Facilitative Processes including Mediation -- 10. Determinative Processes including Arbitration -- 11. The Conflict-Resolution Process -- 12. Practical Conflict-Resolution Skills -- 13. When Things Go Wrong -- 14. Specific Types and Areas of Conflict -- 15. Conflict Resolution, the Law, and Ethics -- 16. Making Conflict Resolution Work -- 17. An Example of Analysis and Planning. Appendix: John Burton, Conflict Theory and Conflict-Resolution Practice.
Resolving Conflict 4th edition presents the principles, process and practical skills for resolving conflict. The book emphasises the importance of preparatory work in the resolution of conflict and explores a wide range of human conflict situations. Drawing on case studies and incorporating questions, examples and checklists, readers are encourage to develop an informed, critical, reflective and creative approach to problem-solving."--Publisher description.
0195568044 9780195568042
2009529005
Conflict management.
Mediation.
Problem solving.
HM1126 / .T55 2010
303.69
Resolving conflict / Gregory Tillett, Brendan French. - 4th edition. - vi, 314 pages : illustrations ; 25 cm
Previous edition: 2006.
Includes bibliographical references and index.
1. Conflict and Its Resolution -- 2. Communication and Conflict Resolution -- 3. Investigation for Dispute Resolution -- 4. Dispute-Resolving Interviewing -- 5. Analysing Conflict -- 6. Evaluation for Dispute Resolution -- 7. Planning and Preparation for Resolution -- 8. Collaborative Processes -- 9. Facilitative Processes including Mediation -- 10. Determinative Processes including Arbitration -- 11. The Conflict-Resolution Process -- 12. Practical Conflict-Resolution Skills -- 13. When Things Go Wrong -- 14. Specific Types and Areas of Conflict -- 15. Conflict Resolution, the Law, and Ethics -- 16. Making Conflict Resolution Work -- 17. An Example of Analysis and Planning. Appendix: John Burton, Conflict Theory and Conflict-Resolution Practice.
Resolving Conflict 4th edition presents the principles, process and practical skills for resolving conflict. The book emphasises the importance of preparatory work in the resolution of conflict and explores a wide range of human conflict situations. Drawing on case studies and incorporating questions, examples and checklists, readers are encourage to develop an informed, critical, reflective and creative approach to problem-solving."--Publisher description.
0195568044 9780195568042
2009529005
Conflict management.
Mediation.
Problem solving.
HM1126 / .T55 2010
303.69