Tour operators and operations : development, management and responsibility / Jacqueline Holland and David Leslie.

By:

Holland, Jakki [author.]

Contributor(s):

Leslie, David, 1951- [author.]

Material type: Text

text

Media type:

unmediated

Carrier type:

volume

ISBN:

1780648235
9781780648231

Subject(s):

Additional physical formats: Online version:: Tour operators and operations.; No titleDDC classification:

910.68 23

LOC classification:

G155.A1 H646 2017

Contents:

Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution (place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.

Summary: "With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to the sustainability of both parties, it reviews the impacts and influences of tour operations and practices on destinations within the overriding context of tour operator responsibility. It addresses the entirety of this key component of the tourism sector, and reflects the shift in recent years from traditional 'sun, sea and sand' holiday to more bespoke packages."--Publisher's description.

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book	City Campus City Campus Main Collection	910.68 HOL (Browse shelf(Opens below))	1	Available		A549143B

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Previous	910.68 COM Community destination management in developing economies /	910.68 COO Tourism : the business of hospitality and travel /	910.68 DES Destination competitiveness, the environment and sustainability : challenges and cases /	910.68 HOL Tour operators and operations : development, management and responsibility /	910.68 HOR Horror and human tragedy revisited : the management of sites of atrocities for tourism /	910.68 MAC Handbook on key performance indicators for tourism marketing evaluation /	910.68 MAN Managing tourism destinations /	Next

Includes bibliographical references and index.

"With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to the sustainability of both parties, it reviews the impacts and influences of tour operations and practices on destinations within the overriding context of tour operator responsibility. It addresses the entirety of this key component of the tourism sector, and reflects the shift in recent years from traditional 'sun, sea and sand' holiday to more bespoke packages."--Publisher's description.

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