Hospitality experience : an introduction to hospitality management / editors: Frans Melissen [and 3 others] ; authors: Rob Blomme [and others].
Material type:
TextPublisher: Groningen : Noordhoff, [2014]Copyright date: ©2014Edition: First editionDescription: 285 pages : illustrations ; 24 cmContent type: - text
- unmediated
- volume
- 9001813852
- 9789001813857
- 647.94068
Contents:
1. The Concept of Hospitality -- 2. Adding Value to the Hospitality Experience -- 3. The Hospitality Industry -- 4. Hospitality beyond the Industry's Borders -- 5. The Future of Hospitality -- 6. Designing Hospitality Experiences -- 7. Delivering Hospitality -- 8.Quality Management in Hospitality -- 9. Competencies and Leadership.
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Book | City Campus City Campus Main Collection | 647.94068 HOS (Browse shelf(Opens below)) | 1 | Available | A555935B |
Browsing City Campus shelves, Shelving location: City Campus Main Collection Close shelf browser (Hides shelf browser)
| 647.94068 HOS Hospitality management / | 647.94068 HOS Hospitality management / | 647.94068 HOS Hospitality management : a brief introduction / | 647.94068 HOS Hospitality experience : an introduction to hospitality management / | 647.94068 HUN Hospitality supervision. Level 3 S/NVQ / | 647.94068 KEY Key concepts in hospitality management / | 647.94068 LOC The international hotel industry : sustainable management / |
Includes bibliographical references and index.
1. The Concept of Hospitality -- 2. Adding Value to the Hospitality Experience -- 3. The Hospitality Industry -- 4. Hospitality beyond the Industry's Borders -- 5. The Future of Hospitality -- 6. Designing Hospitality Experiences -- 7. Delivering Hospitality -- 8.Quality Management in Hospitality -- 9. Competencies and Leadership.
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