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ITIL service transition / Stuart Rance.

By: Contributor(s): Material type: TextTextSeries: ITIL lifecycle suitePublisher: London : TSO (The Stationery Office), 2011Copyright date: ©2011Edition: 2011 editionDescription: xii, 347 pages : illustrations ; 28 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780113313068
  • 0113313063
Other title:
  • Service transition
Subject(s): DDC classification:
  • 658.4038 23
  • 004.0688 23
Contents:
1. Introduction -- 2. Service management as a practice -- 3. Service transition principles -- 4. Service transition processes -- 5. Managing people through service transitions -- 6. Organizing for service transition -- 7. Technology considerations -- 8. Implementing Service transition -- 9. Challenges, risks and critical success factors -- Afterword -- Appendix A. Description of asset types -- Appendix B. Risk assessment and management -- Appendix C. Related guidance -- Appendix D. Examples of inputs and outputs across the service lifestyle.
Summary: "The ITIL Service Transition stage of the ITIL service management framework offers global best-practice guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. ITIL Service Transition describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite. This publication represents the combined experience and knowledge of practitioners from across the world. It contains the knowledge and skills needed for any IT, procurement, or quality assurance professional looking to develop expertise in the delivery of change."--Publisher's website.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book City Campus City Campus Main Collection 658.4038 ITI (Browse shelf(Opens below)) 1 Available A507708B

First edition: 2007.

Includes bibliographical references and index.

1. Introduction -- 2. Service management as a practice -- 3. Service transition principles -- 4. Service transition processes -- 5. Managing people through service transitions -- 6. Organizing for service transition -- 7. Technology considerations -- 8. Implementing Service transition -- 9. Challenges, risks and critical success factors -- Afterword -- Appendix A. Description of asset types -- Appendix B. Risk assessment and management -- Appendix C. Related guidance -- Appendix D. Examples of inputs and outputs across the service lifestyle.

"The ITIL Service Transition stage of the ITIL service management framework offers global best-practice guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. ITIL Service Transition describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite. This publication represents the combined experience and knowledge of practitioners from across the world. It contains the knowledge and skills needed for any IT, procurement, or quality assurance professional looking to develop expertise in the delivery of change."--Publisher's website.

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