Essential interviewing : a programmed approach to effective communication / David R. Evans [and others].
Material type: TextPublisher: Australia ; Belmont, CA : Brooks/Cole, [2010]Copyright date: ©2010Edition: Eighth editionDescription: xvi, 344 pages : illustrations ; 23 cmContent type:- text
- unmediated
- volume
- 0840034717
- 9780840034717
- 158.39 23
- BF637.I5 E87 2010
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | North Campus North Campus Main Collection | 158.39 ESS (Browse shelf(Opens below)) | 1 | Available | A526978B |
Includes bibliographical references (pages 337-338) and index.
Programming a foundation for learning -- Listening and exploration: Helping clients identity their experiences, issues, and problems -- Attending behaviour -- Effective questioning -- Reflecting content -- Reflecting feeling -- Integrating your listening and exploration skills -- Clarification: Helping clients clarify their experiences and develop goals -- Confronting -- communicating feeling and immediacy -- Self-disclosing -- Interpreting -- Action: Helping clients take action -- Information giving -- Structuring for exploration, clarification, and action -- Enlisting cooperation -- Effective communication: Facilitating exploration, clarification, and action -- Putting it all together.
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