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Essential interviewing : a programmed approach to effective communication / David R. Evans [and others].

By: Material type: TextTextPublisher: Australia ; Belmont, CA : Brooks/Cole, [2010]Copyright date: ©2010Edition: Eighth editionDescription: xvi, 344 pages : illustrations ; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0840034717
  • 9780840034717
Subject(s): DDC classification:
  • 158.39 23
LOC classification:
  • BF637.I5 E87 2010
Contents:
Programming a foundation for learning -- Listening and exploration: Helping clients identity their experiences, issues, and problems -- Attending behaviour -- Effective questioning -- Reflecting content -- Reflecting feeling -- Integrating your listening and exploration skills -- Clarification: Helping clients clarify their experiences and develop goals -- Confronting -- communicating feeling and immediacy -- Self-disclosing -- Interpreting -- Action: Helping clients take action -- Information giving -- Structuring for exploration, clarification, and action -- Enlisting cooperation -- Effective communication: Facilitating exploration, clarification, and action -- Putting it all together.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book North Campus North Campus Main Collection 158.39 ESS (Browse shelf(Opens below)) 1 Available A526978B

Includes bibliographical references (pages 337-338) and index.

Programming a foundation for learning -- Listening and exploration: Helping clients identity their experiences, issues, and problems -- Attending behaviour -- Effective questioning -- Reflecting content -- Reflecting feeling -- Integrating your listening and exploration skills -- Clarification: Helping clients clarify their experiences and develop goals -- Confronting -- communicating feeling and immediacy -- Self-disclosing -- Interpreting -- Action: Helping clients take action -- Information giving -- Structuring for exploration, clarification, and action -- Enlisting cooperation -- Effective communication: Facilitating exploration, clarification, and action -- Putting it all together.

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