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The science of service systems / Haluk Demirkan, James C. Spohrer, Vikas Krishna, Editors ; foreword by Richard B. Chase.

Contributor(s): Material type: TextTextSeries: Service sciencePublisher: New York : Springer, [2011]Copyright date: ©2011Description: xxiv, 358 pages : illustrations ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 1441982698
  • 9781441982698
Subject(s): DDC classification:
  • 338.47 23
LOC classification:
  • HD9980.5 .S35 2011
Contents:
Introduction of the Science of Service Systems / Haluk Demirkan, James C. Spohrer, and Vikas Krishna -- Embedding the New Discipline of Service Science / Irene Ng, Roger Maull, and Laura Smith -- Key Dimensions of Service Systems in Value-Creating Networks / Cristina Mele and Francesco Polese -- Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions and Restrictions / Steven Alter -- Flexible Service Systems / Artem Polyvyanyy and Mathias Weske -- Semantics for Smart Services / Charles Petrie, Axel Hochstein, and Michael Genesereth -- Designing Auctions for Coordination in Service Networks / Clemens van Dinther, Benjamin Blau, Tobias Conte, and Christof Weinhardt -- Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion / Martin Bottcher and Klaus-Peter Fahnrich -- Onto-ServSys: A Service System Ontology / Manuel Mora, Mahesh Raisinghani, Ovsei Gelman, and Miguel Angel Sicilia -- A Framework that Situates Technology Research Within the Field of Service Science / Kelly Lyons -- Customer-Driven Value Co-creation in Service Networks / Stephen K. Kwan and Soe-Tsyr Yuan -- Towards Service System Governance: Leveraging Service System Grammar to Empower Value Co-creation / Stefan Puehl -- Service Science: The Opportunity to Re-think What We Know About Service Design / Chris Voss and Juliana Hsuan -- Service Science Learning: Exploring the Challenge of Cross Disciplinary and Academia - Company Collaboration / Jos G.A.M. Lemmink and Jayanta Chatterjee -- An Engineering Perspective on Service Science / Duncan McFarlane -- Service Systems in Changing Paradigms: An Inquiry Through the Systems Sciences / David Ing -- Service Customization Research: A Review and Future Directions / P.K. Kannan and John Healey -- Service and Science / James C. Spohrer, Haluk Demirkan, and Vikas Krishna.
Summary: "The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems."--Publisher's website.
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Includes bibliographical references.

Introduction of the Science of Service Systems / Haluk Demirkan, James C. Spohrer, and Vikas Krishna -- Embedding the New Discipline of Service Science / Irene Ng, Roger Maull, and Laura Smith -- Key Dimensions of Service Systems in Value-Creating Networks / Cristina Mele and Francesco Polese -- Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions and Restrictions / Steven Alter -- Flexible Service Systems / Artem Polyvyanyy and Mathias Weske -- Semantics for Smart Services / Charles Petrie, Axel Hochstein, and Michael Genesereth -- Designing Auctions for Coordination in Service Networks / Clemens van Dinther, Benjamin Blau, Tobias Conte, and Christof Weinhardt -- Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion / Martin Bottcher and Klaus-Peter Fahnrich -- Onto-ServSys: A Service System Ontology / Manuel Mora, Mahesh Raisinghani, Ovsei Gelman, and Miguel Angel Sicilia -- A Framework that Situates Technology Research Within the Field of Service Science / Kelly Lyons -- Customer-Driven Value Co-creation in Service Networks / Stephen K. Kwan and Soe-Tsyr Yuan -- Towards Service System Governance: Leveraging Service System Grammar to Empower Value Co-creation / Stefan Puehl -- Service Science: The Opportunity to Re-think What We Know About Service Design / Chris Voss and Juliana Hsuan -- Service Science Learning: Exploring the Challenge of Cross Disciplinary and Academia - Company Collaboration / Jos G.A.M. Lemmink and Jayanta Chatterjee -- An Engineering Perspective on Service Science / Duncan McFarlane -- Service Systems in Changing Paradigms: An Inquiry Through the Systems Sciences / David Ing -- Service Customization Research: A Review and Future Directions / P.K. Kannan and John Healey -- Service and Science / James C. Spohrer, Haluk Demirkan, and Vikas Krishna.

"The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems."--Publisher's website.

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