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Conflict and crisis communication : principles and practice / edited by Carol A. Ireland, Martin J. Fisher, and Gregory M. Vecchi.

Contributor(s): Material type: TextTextPublisher: London ; New York, N.Y. : Routledge, 2011Description: xix, 215 pages : illustrations ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0415615119
  • 9780415615112
  • 0415615127
  • 9780415615129
Subject(s): DDC classification:
  • 363.23 22
LOC classification:
  • HM1126 .C616 2011
Contents:
Conflict and crisis negotiation : the negotiated resolution model / Gregory M. Vecchi -- Negotiation: principles and theoretical underpinnings / Neil Gredecki -- Crisis situations: communications, goals, and techniques / Samuel L. Browning, Andrea M. Brockman, Vincent B. van Hasselt and Gregory M. Vecchi -- Application of mental illness and cognitive impairment to the critical incident: considerations and implications / Carol A. Ireland -- Application of personality disorder to the critical incident: considerations and implications / Carol A. Ireland -- Ethical considerations in a conflict and crisis situation / Martin J. Fisher -- Expertise of the negotiator in conflict and crisis communication / Martin J. Fisher -- When the management of the critical incident goes wrong: pitfalls and suggested approaches / Debbie Marsh -- Post-critical incident: considerations / Abigail S. Tucker and Joanna Capelin -- Held against their will: behaviour, considerations and implications for the captive / Carol A. Ireland and Gregory M. Vecchi.
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Includes bibliographical references and index.

Conflict and crisis negotiation : the negotiated resolution model / Gregory M. Vecchi -- Negotiation: principles and theoretical underpinnings / Neil Gredecki -- Crisis situations: communications, goals, and techniques / Samuel L. Browning, Andrea M. Brockman, Vincent B. van Hasselt and Gregory M. Vecchi -- Application of mental illness and cognitive impairment to the critical incident: considerations and implications / Carol A. Ireland -- Application of personality disorder to the critical incident: considerations and implications / Carol A. Ireland -- Ethical considerations in a conflict and crisis situation / Martin J. Fisher -- Expertise of the negotiator in conflict and crisis communication / Martin J. Fisher -- When the management of the critical incident goes wrong: pitfalls and suggested approaches / Debbie Marsh -- Post-critical incident: considerations / Abigail S. Tucker and Joanna Capelin -- Held against their will: behaviour, considerations and implications for the captive / Carol A. Ireland and Gregory M. Vecchi.

Machine converted from AACR2 source record.

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