Conflict and crisis communication : principles and practice / edited by Carol A. Ireland, Martin J. Fisher, and Gregory M. Vecchi.
Material type: TextPublisher: London ; New York, N.Y. : Routledge, 2011Description: xix, 215 pages : illustrations ; 24 cmContent type:- text
- unmediated
- volume
- 0415615119
- 9780415615112
- 0415615127
- 9780415615129
- 363.23 22
- HM1126 .C616 2011
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | City Campus City Campus Main Collection | 363.23 CON (Browse shelf(Opens below)) | 1 | Available | A501440B |
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Includes bibliographical references and index.
Conflict and crisis negotiation : the negotiated resolution model / Gregory M. Vecchi -- Negotiation: principles and theoretical underpinnings / Neil Gredecki -- Crisis situations: communications, goals, and techniques / Samuel L. Browning, Andrea M. Brockman, Vincent B. van Hasselt and Gregory M. Vecchi -- Application of mental illness and cognitive impairment to the critical incident: considerations and implications / Carol A. Ireland -- Application of personality disorder to the critical incident: considerations and implications / Carol A. Ireland -- Ethical considerations in a conflict and crisis situation / Martin J. Fisher -- Expertise of the negotiator in conflict and crisis communication / Martin J. Fisher -- When the management of the critical incident goes wrong: pitfalls and suggested approaches / Debbie Marsh -- Post-critical incident: considerations / Abigail S. Tucker and Joanna Capelin -- Held against their will: behaviour, considerations and implications for the captive / Carol A. Ireland and Gregory M. Vecchi.
Machine converted from AACR2 source record.
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