Conflict and crisis communication : principles and practice /
Conflict and crisis communication : principles and practice /
edited by Carol A. Ireland, Martin J. Fisher, and Gregory M. Vecchi.
- xix, 215 pages : illustrations ; 24 cm
Includes bibliographical references and index.
Conflict and crisis negotiation : the negotiated resolution model / Negotiation: principles and theoretical underpinnings / Crisis situations: communications, goals, and techniques / Application of mental illness and cognitive impairment to the critical incident: considerations and implications / Application of personality disorder to the critical incident: considerations and implications / Ethical considerations in a conflict and crisis situation / Expertise of the negotiator in conflict and crisis communication / When the management of the critical incident goes wrong: pitfalls and suggested approaches / Post-critical incident: considerations / Held against their will: behaviour, considerations and implications for the captive / Gregory M. Vecchi -- Neil Gredecki -- Samuel L. Browning, Andrea M. Brockman, Vincent B. van Hasselt and Gregory M. Vecchi -- Carol A. Ireland -- Carol A. Ireland -- Martin J. Fisher -- Martin J. Fisher -- Debbie Marsh -- Abigail S. Tucker and Joanna Capelin -- Carol A. Ireland and Gregory M. Vecchi.
0415615119 9780415615112 0415615127 9780415615129
2010034979
Conflict management.
Interpersonal communication.
HM1126 / .C616 2011
363.23
Includes bibliographical references and index.
Conflict and crisis negotiation : the negotiated resolution model / Negotiation: principles and theoretical underpinnings / Crisis situations: communications, goals, and techniques / Application of mental illness and cognitive impairment to the critical incident: considerations and implications / Application of personality disorder to the critical incident: considerations and implications / Ethical considerations in a conflict and crisis situation / Expertise of the negotiator in conflict and crisis communication / When the management of the critical incident goes wrong: pitfalls and suggested approaches / Post-critical incident: considerations / Held against their will: behaviour, considerations and implications for the captive / Gregory M. Vecchi -- Neil Gredecki -- Samuel L. Browning, Andrea M. Brockman, Vincent B. van Hasselt and Gregory M. Vecchi -- Carol A. Ireland -- Carol A. Ireland -- Martin J. Fisher -- Martin J. Fisher -- Debbie Marsh -- Abigail S. Tucker and Joanna Capelin -- Carol A. Ireland and Gregory M. Vecchi.
0415615119 9780415615112 0415615127 9780415615129
2010034979
Conflict management.
Interpersonal communication.
HM1126 / .C616 2011
363.23