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The management of consumer credit : theory and practice / Steven Finlay.

By: Material type: TextTextPublisher: New York : Palgrave Macmillan, 2010Edition: Second editionDescription: xvii, 259 pages : illustrations ; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0230238300
  • 9780230238305
Subject(s): DDC classification:
  • 658.883 22
LOC classification:
  • HG3755 .F54 2010
Contents:
Consumer Credit Management: An Introduction -- Organizational Matters -- Marketing -- Predicting Consumer Behaviour -- Customer Acquisition -- Customer Management -- Collections (Early Stage Delinquency) -- Debt Recovery (Late Stage Delinquency) -- Fraud -- Funding and Provision -- Capital Requirements -- Appendix A: Predictive Models of Consumer Behaviour -- Appendix B: Scorecard and Portfolio Monitoring -- Appendix C. US and UK Legislation -- Appendix D: Recommended Reading -- Bibliography -- Index.
Summary: "This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements and scorecard and portfolio monitoring"--Provided by publisher.
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Includes bibliographical references and index.

Consumer Credit Management: An Introduction -- Organizational Matters -- Marketing -- Predicting Consumer Behaviour -- Customer Acquisition -- Customer Management -- Collections (Early Stage Delinquency) -- Debt Recovery (Late Stage Delinquency) -- Fraud -- Funding and Provision -- Capital Requirements -- Appendix A: Predictive Models of Consumer Behaviour -- Appendix B: Scorecard and Portfolio Monitoring -- Appendix C. US and UK Legislation -- Appendix D: Recommended Reading -- Bibliography -- Index.

"This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements and scorecard and portfolio monitoring"--Provided by publisher.

Machine converted from AACR2 source record.

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