Failure to communicate : how conversations go wrong and what you can do to right them / Holly Weeks.
Material type:
TextPublisher: Boston, Mass. : Harvard Business Press, [2008]Copyright date: ©2008Description: vi, 240 pages : illustrations ; 24 cmContent type: - text
- unmediated
- volume
- 1578518997
- 9781578518999
- 650.13 22
- HF5718 .W4175 2008
Contents:
Introduction: When Conversations Go Wrong -- Anatomy of Hard Talks -- What's Wrong with What We Do -- Rethinking What We Do: Finding Balance -- Acting Unilaterally -- Conversational Warfare and the Combat Mentality -- Out of Combat: Changing the Game -- Caught Up in Emotions -- Out of Emotion's Grip: Increasing Skill -- Working Blind in the "Breakdown Gap" -- Out of the Breakdown Gap: Strategy and Tactics -- Conclusion: Getting Back on Track.
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Book | City Campus City Campus Main Collection | 650.13 WEE (Browse shelf(Opens below)) | 1 | Available | A455857B |
Browsing City Campus shelves, Shelving location: City Campus Main Collection Close shelf browser (Hides shelf browser)
Includes bibliographical references (pages 227-228) and index.
Introduction: When Conversations Go Wrong -- Anatomy of Hard Talks -- What's Wrong with What We Do -- Rethinking What We Do: Finding Balance -- Acting Unilaterally -- Conversational Warfare and the Combat Mentality -- Out of Combat: Changing the Game -- Caught Up in Emotions -- Out of Emotion's Grip: Increasing Skill -- Working Blind in the "Breakdown Gap" -- Out of the Breakdown Gap: Strategy and Tactics -- Conclusion: Getting Back on Track.
Machine converted from AACR2 source record.
There are no comments on this title.
Log in to your account to post a comment.