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Failure to communicate : how conversations go wrong and what you can do to right them / Holly Weeks.

By: Material type: TextTextPublisher: Boston, Mass. : Harvard Business Press, [2008]Copyright date: ©2008Description: vi, 240 pages : illustrations ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 1578518997
  • 9781578518999
Subject(s): DDC classification:
  • 650.13 22
LOC classification:
  • HF5718 .W4175 2008
Contents:
Introduction: When Conversations Go Wrong -- Anatomy of Hard Talks -- What's Wrong with What We Do -- Rethinking What We Do: Finding Balance -- Acting Unilaterally -- Conversational Warfare and the Combat Mentality -- Out of Combat: Changing the Game -- Caught Up in Emotions -- Out of Emotion's Grip: Increasing Skill -- Working Blind in the "Breakdown Gap" -- Out of the Breakdown Gap: Strategy and Tactics -- Conclusion: Getting Back on Track.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book City Campus City Campus Main Collection 650.13 WEE (Browse shelf(Opens below)) 1 Available A455857B

Includes bibliographical references (pages 227-228) and index.

Introduction: When Conversations Go Wrong -- Anatomy of Hard Talks -- What's Wrong with What We Do -- Rethinking What We Do: Finding Balance -- Acting Unilaterally -- Conversational Warfare and the Combat Mentality -- Out of Combat: Changing the Game -- Caught Up in Emotions -- Out of Emotion's Grip: Increasing Skill -- Working Blind in the "Breakdown Gap" -- Out of the Breakdown Gap: Strategy and Tactics -- Conclusion: Getting Back on Track.

Machine converted from AACR2 source record.

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