Case scenarios in hospitality supervision / Peter Szende.
Material type: TextPublisher: Clifton Park, NY : Delmar Cengage Leaarning, 2010Description: xviii, 202 pages : illustrations ; 24 cmContent type:- text
- unmediated
- volume
- 1428321403
- 9781428321403
- 647.94068 22
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | City Campus City Campus Main Collection | 647.94068 SZE (Browse shelf(Opens below)) | 1 | Available | A457106B | ||
Book | City Campus City Campus Main Collection | 647.94068 SZE (Browse shelf(Opens below)) | 1 | Available | A276797B |
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647.94068 RAG Hotel housekeeping : operations and management / | 647.94068 RAG ACCOMPANYING DISC Hotel housekeeping : operations and management / | 647.94068 SZE Case scenarios in hospitality supervision / | 647.94068 SZE Case scenarios in hospitality supervision / | 647.94068 TES Principles of management for the hospitality industry / | 647.94068 TIS Chocolates on the pillow aren't enough : reinventing the customer experience / | 647.94068 WAL Introduction to hospitality management / |
Includes bibliographical references.
Introduction -- Matrix of Cases and Subjects -- The Royal Hotel -- Dealing With Employee Problems And Problem Employees - A General Guideline -- Part 1. Meeting Human Resources Requirements -- Part 2. Building Your Leadership Credibility -- Part 3. Building and Managing Performance -- Part 4. Encouraging Others -- Part 5. Dealing with Problem Behaviors -- Part 6. Taking Corrective Actions -- Part 7. When Employees Are Challenging Your Leadership -- Part 8. Relationship With Your Boss -- Part 9. Managing a Diverse Workforce.
"CASE SCENARIOS IN HOSPITALITY SUPERVISION presents 75 vignettes depicting real-life managerial dilemmas, in the setting of the fictional Royal Hotel. The book focuses on scenarios that often happen to new managers, and particular emphasis is placed on sharpening critical thinking abilities and developing leadership skills. The cases are based on actual situations that the author personally encountered or that are problematic for the industry at large. Use this book to sharpen your management skills, as a management training resource or to supplement a hospitality curriculum."--Publisher's website.
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