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Case scenarios in hospitality supervision / Peter Szende.

By: Material type: TextTextPublisher: Clifton Park, NY : Delmar Cengage Leaarning, 2010Description: xviii, 202 pages : illustrations ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 1428321403
  • 9781428321403
Subject(s): DDC classification:
  • 647.94068 22
Contents:
Introduction -- Matrix of Cases and Subjects -- The Royal Hotel -- Dealing With Employee Problems And Problem Employees - A General Guideline -- Part 1. Meeting Human Resources Requirements -- Part 2. Building Your Leadership Credibility -- Part 3. Building and Managing Performance -- Part 4. Encouraging Others -- Part 5. Dealing with Problem Behaviors -- Part 6. Taking Corrective Actions -- Part 7. When Employees Are Challenging Your Leadership -- Part 8. Relationship With Your Boss -- Part 9. Managing a Diverse Workforce.
Summary: "CASE SCENARIOS IN HOSPITALITY SUPERVISION presents 75 vignettes depicting real-life managerial dilemmas, in the setting of the fictional Royal Hotel. The book focuses on scenarios that often happen to new managers, and particular emphasis is placed on sharpening critical thinking abilities and developing leadership skills. The cases are based on actual situations that the author personally encountered or that are problematic for the industry at large. Use this book to sharpen your management skills, as a management training resource or to supplement a hospitality curriculum."--Publisher's website.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book City Campus City Campus Main Collection 647.94068 SZE (Browse shelf(Opens below)) 1 Available A457106B
Book City Campus City Campus Main Collection 647.94068 SZE (Browse shelf(Opens below)) 1 Available A276797B

Includes bibliographical references.

Introduction -- Matrix of Cases and Subjects -- The Royal Hotel -- Dealing With Employee Problems And Problem Employees - A General Guideline -- Part 1. Meeting Human Resources Requirements -- Part 2. Building Your Leadership Credibility -- Part 3. Building and Managing Performance -- Part 4. Encouraging Others -- Part 5. Dealing with Problem Behaviors -- Part 6. Taking Corrective Actions -- Part 7. When Employees Are Challenging Your Leadership -- Part 8. Relationship With Your Boss -- Part 9. Managing a Diverse Workforce.

"CASE SCENARIOS IN HOSPITALITY SUPERVISION presents 75 vignettes depicting real-life managerial dilemmas, in the setting of the fictional Royal Hotel. The book focuses on scenarios that often happen to new managers, and particular emphasis is placed on sharpening critical thinking abilities and developing leadership skills. The cases are based on actual situations that the author personally encountered or that are problematic for the industry at large. Use this book to sharpen your management skills, as a management training resource or to supplement a hospitality curriculum."--Publisher's website.

Machine converted from AACR2 source record.

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