A guide to good business communication : how to write and speak English well in every business situation / Michael Bennie.

Includes index.

Introduction -- 1. Communicating in business -- The Functions of Business Communication -- Written and Spoken Communication in Business -- Business and Other Styles of Communication -- 2. Planning what you are going to say -- Getting the Right Reaction -- Assembling and Ordering Your Information and Arguments -- 3. Laying out documents -- Letters -- Memos and E-mails -- Reports -- Incorporating Tables and Charts -- 4. Constructing sentences and paragraphs -- What is a Sentence? -- Building Sentences into Paragraphs -- How Sentences and Paragraphs Affect the Way You Speak -- 5. Good business style -- Using the Right Tone -- Choosing the Right Words -- Speaking Clearly -- 6. Techniques for different occasions -- Making Requests -- Answering Requests -- Writing Sales Letters -- Conducting Meetings -- Making Complaints -- Answering Complaints -- Clarifying Complex Problems -- Writing Reports -- Making Presentations -- 7. Common grammatical mistakes -- Nouns and Pronouns -- Verbs -- Adjectives and Adverbs -- Prepositions -- Conjunctions -- Phrases and Clauses -- 8. Punctuation -- Full Stops -- Commas -- Semicolons -- Colons -- Brackets -- Dashes -- Apostrophes -- Quotation Marks -- Exclamation Marks -- Question Marks -- Hyphens -- 9. Spelling and vocabulary -- Commonly Misspelt Words -- Commonly Confused Words.

This 5th edition thoroughly revised and updated, with new title. It is a self-help guide for people in business or at work who want to improve their communication skills. It is a resource for business students at tertiary level, especially students of the new business vocational diploma.

Machine converted from AACR2 source record.