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Conflict and dispute resolution : a guide for practice / Mieke Brandon, Leigh Robertson.

By: Contributor(s): Material type: TextTextPublisher: Oxford ; New York : Oxford University Press, 2007Description: xvi, 280 pages : illustrations ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0195558421
  • 9780195558425
Other title:
  • Guide for practice
Subject(s): DDC classification:
  • 303.69 22
LOC classification:
  • HD42 .B73 2007
Contents:
Part 1. Setting the Scene: Conflict and Its Influences -- 1. Understanding what creates conflict -- 2. Conflict in the workplace context -- 3. Conflict as catastrophe or catalyst for change -- Part Two. Mediation and Other Processes -- 4. Processes for handling conflict and their application -- 5. Mediating in the workplace -- 6. Other processes for dispute resolution -- 7. Skills -- 8. Techniques -- 9. Collaborative problem solving and strategies -- Part 3. Integrating Professional Practice -- 10. Practice considerations I -- 11. Practice considerations II -- 12. Reflecting in and on practice: -- Appendices.
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Includes bibliographical references (pages 257-272) and index.

Part 1. Setting the Scene: Conflict and Its Influences -- 1. Understanding what creates conflict -- 2. Conflict in the workplace context -- 3. Conflict as catastrophe or catalyst for change -- Part Two. Mediation and Other Processes -- 4. Processes for handling conflict and their application -- 5. Mediating in the workplace -- 6. Other processes for dispute resolution -- 7. Skills -- 8. Techniques -- 9. Collaborative problem solving and strategies -- Part 3. Integrating Professional Practice -- 10. Practice considerations I -- 11. Practice considerations II -- 12. Reflecting in and on practice: -- Appendices.

Textbook for 3rd year undergraduate and postgraduate students in social work and law who are specialising in dispute resolution and mediation.

Machine converted from AACR2 source record.

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