Conflict and dispute resolution : a guide for practice / Mieke Brandon, Leigh Robertson.
Material type: TextPublisher: Oxford ; New York : Oxford University Press, 2007Description: xvi, 280 pages : illustrations ; 25 cmContent type:- text
- unmediated
- volume
- 0195558421
- 9780195558425
- Guide for practice
- 303.69 22
- HD42 .B73 2007
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | City Campus City Campus Main Collection | 303.69 BRA (Browse shelf(Opens below)) | 1 | Available | A446408B | ||
Book | City Campus City Campus Main Collection | 303.69 BRA (Browse shelf(Opens below)) | 1 | Available | A446410B |
Includes bibliographical references (pages 257-272) and index.
Part 1. Setting the Scene: Conflict and Its Influences -- 1. Understanding what creates conflict -- 2. Conflict in the workplace context -- 3. Conflict as catastrophe or catalyst for change -- Part Two. Mediation and Other Processes -- 4. Processes for handling conflict and their application -- 5. Mediating in the workplace -- 6. Other processes for dispute resolution -- 7. Skills -- 8. Techniques -- 9. Collaborative problem solving and strategies -- Part 3. Integrating Professional Practice -- 10. Practice considerations I -- 11. Practice considerations II -- 12. Reflecting in and on practice: -- Appendices.
Textbook for 3rd year undergraduate and postgraduate students in social work and law who are specialising in dispute resolution and mediation.
Machine converted from AACR2 source record.
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