Hospitality employee management and supervision: a practical approach / by Kerry L. Sommerville.
Material type:
TextPublisher: Hoboken, N.J. : John Wiley, 2007Description: xv, 344 p. : illISBN: - 9780471745228 (pbk.)
- 0471745227 (pbk.)
- 647.940683 22
- TX911.3.P4 S66 2007
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Book | City Campus City Campus Main Collection | 647.940683 SOM (Browse shelf(Opens below)) | 1 | Available | A430634B |
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| 647.940683 LUC Employment relations in the hospitality and tourism industries / | 647.940683 LUC Employment relations in the hospitality and tourism industries / | 647.940683 NIC Human resource management for the hospitality and tourism industries / | 647.940683 SOM Hospitality employee management and supervision: a practical approach / | 647.940688 ABB Hospitality sales and marketing / | 647.940688 MOR Segmentation strategies for hospitality managers : target marketing for competitive advantage / | 647.940688 MOR Hospitality and travel marketing / |
Includes index.
Ch. 1. Introduction to hiring and supervising employees -- Ch. 2. The hospitality manager's legal challenges -- Ch. 3. Wage and hour laws affecting salaried, hourly, and tipped employees -- Ch. 4. Common law, negligent hiring, and employee rights -- Ch. 5. Working with unions -- Ch. 6. Job descriptions and job specifications -- Ch. 7. The employee handbook -- Ch. 8. Advertising and recruiting -- Ch. 9. Applications, interviews, and background checks -- Ch. 10. New-employee orientation -- Ch. 11. Training to performance standards -- Ch. 12. Performance appraisals that work -- Ch. 13. Effective communication and feedback -- Ch. 14. Employee discipline -- Ch. 15. Employee motivation through quality leadership.
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