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Hospitality employee management and supervision: a practical approach / by Kerry L. Sommerville.

By: Material type: TextTextPublisher: Hoboken, N.J. : John Wiley, 2007Description: xv, 344 p. : illISBN:
  • 9780471745228 (pbk.)
  • 0471745227 (pbk.)
Subject(s): DDC classification:
  • 647.940683 22
LOC classification:
  • TX911.3.P4 S66 2007
Contents:
Ch. 1. Introduction to hiring and supervising employees -- Ch. 2. The hospitality manager's legal challenges -- Ch. 3. Wage and hour laws affecting salaried, hourly, and tipped employees -- Ch. 4. Common law, negligent hiring, and employee rights -- Ch. 5. Working with unions -- Ch. 6. Job descriptions and job specifications -- Ch. 7. The employee handbook -- Ch. 8. Advertising and recruiting -- Ch. 9. Applications, interviews, and background checks -- Ch. 10. New-employee orientation -- Ch. 11. Training to performance standards -- Ch. 12. Performance appraisals that work -- Ch. 13. Effective communication and feedback -- Ch. 14. Employee discipline -- Ch. 15. Employee motivation through quality leadership.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book City Campus City Campus Main Collection 647.940683 SOM (Browse shelf(Opens below)) 1 Available A430634B

Includes index.

Ch. 1. Introduction to hiring and supervising employees -- Ch. 2. The hospitality manager's legal challenges -- Ch. 3. Wage and hour laws affecting salaried, hourly, and tipped employees -- Ch. 4. Common law, negligent hiring, and employee rights -- Ch. 5. Working with unions -- Ch. 6. Job descriptions and job specifications -- Ch. 7. The employee handbook -- Ch. 8. Advertising and recruiting -- Ch. 9. Applications, interviews, and background checks -- Ch. 10. New-employee orientation -- Ch. 11. Training to performance standards -- Ch. 12. Performance appraisals that work -- Ch. 13. Effective communication and feedback -- Ch. 14. Employee discipline -- Ch. 15. Employee motivation through quality leadership.

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