Total quality in the construction supply chain / John Oakland, Marton Marosszeky.
Material type:
TextPublisher: Oxford : Butterworth-Heinemann, 2006Edition: First editionDescription: ix, 527 pages : illustrations ; 25 cmContent type: - text
- unmediated
- volume
- 0750661852
- 9780750661850
- 624.0687 22
- HD9715.A2 O15 2006
Contents:
1. Understanding quality -- 2. Models and frameworks for total quality management -- 3. Leadership and commitment -- 4. Policy, strategy and goal deployment -- 5. Partnerships and resources -- 6. Design for quality -- 7. Performance measurement frameworks -- 8. Self-assessment audits and reviews -- 9. Benchmarking -- 10. Process management -- 11. Process redesign -- 12. Quality management systems -- 13. Continuous improvement -- 14. Human resource management -- 15. Culture change through teamwork -- 16. Communications, innovation and learning -- 17. Implementing TQM.
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Book | City Campus City Campus Main Collection | 624.0687 OAK (Browse shelf(Opens below)) | 1 | Available | A399365B |
Includes bibliographical references (pages 511-513) and index.
1. Understanding quality -- 2. Models and frameworks for total quality management -- 3. Leadership and commitment -- 4. Policy, strategy and goal deployment -- 5. Partnerships and resources -- 6. Design for quality -- 7. Performance measurement frameworks -- 8. Self-assessment audits and reviews -- 9. Benchmarking -- 10. Process management -- 11. Process redesign -- 12. Quality management systems -- 13. Continuous improvement -- 14. Human resource management -- 15. Culture change through teamwork -- 16. Communications, innovation and learning -- 17. Implementing TQM.
Machine converted from AACR2 source record.
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