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Oakland, John S.

Total quality in the construction supply chain / John Oakland, Marton Marosszeky. - First edition. - ix, 527 pages : illustrations ; 25 cm

Includes bibliographical references (pages 511-513) and index.

Understanding quality -- Models and frameworks for total quality management -- Leadership and commitment -- Policy, strategy and goal deployment -- Partnerships and resources -- Design for quality -- Performance measurement frameworks -- Self-assessment audits and reviews -- Benchmarking -- Process management -- Process redesign -- Quality management systems -- Continuous improvement -- Human resource management -- Culture change through teamwork -- Communications, innovation and learning -- Implementing TQM. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17.

ISBN: 0750661852 9780750661850

LCCN: 2006296675

Subjects--Topical Terms:
Construction industry--Quality control
Quality control.
Production management--Quality control
Quality assurance
Total quality management.
Building materials--Purchasing--Quality control.
Business logistics--Quality control

LC Class. No.: HD9715.A2 / O15 2006

Dewey Class. No.: 624.0687