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Managing services / edited by Alan Nankervis.

Contributor(s):

Nankervis, Alan R [editor.]

Material type: Text

TextPublisher: Cambridge : Cambridge University Press, 2005Description: xiv, 362 pages : illustrations ; 25 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

0521606519
9780521606516

Subject(s):

Management science -- Australia

DDC classification:

658.00994 22

LOC classification:

HD9980.5 .M3445 2005

Contents:

1. Services and their management -- 2. The services environment -- 3. Stakeholders and their influence on services -- 4. Managing strategy in services -- 5. Marketing management in services -- 6. Strategic operations management in services -- 7. Financial management in services -- 8. Human resource management in services -- 9. From managing 'service' to integrated services management.

Review: "This book explores the strategic management of services through an integrated Services Management Model which links operational, marketing, financial and human resource management functions within a broad and diverse collection of international, regional and local service contexts. It contains numerous case examples, student projects and exercises, designed to illustrate common problems and innovative approaches, with a particular focus on the Asia-Pacific and Australasian regions."--BOOK JACKET.

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book	City Campus City Campus Main Collection	658.00994 MAN (Browse shelf(Opens below))	1	Available		A396252B

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Previous	658.00994 HAR Human resource management /	658.00994 HAR Human resource management /	658.00994 HEA The heart and soul of leadership.	658.00994 MAN Managing services /	658.00994 ONS The uncertain art of management /	658.00994 ROB Organisation theory : concepts and cases /	658.022 BUR Entrepreneurship and small business /	Next

Includes bibliographical references and index.

"This book explores the strategic management of services through an integrated Services Management Model which links operational, marketing, financial and human resource management functions within a broad and diverse collection of international, regional and local service contexts. It contains numerous case examples, student projects and exercises, designed to illustrate common problems and innovative approaches, with a particular focus on the Asia-Pacific and Australasian regions."--BOOK JACKET.

Machine converted from AACR2 source record.

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