Indispensable : how to become the company that your customers can't live without / Joe Calloway.
Material type:
TextPublisher: Hoboken, N.J. : J. Wiley, [2005]Copyright date: ©2005Description: xiii, 226 pages ; 24 cmContent type: - text
- unmediated
- volume
- 0471703087
- 9780471703082
- 658.8343 22
- HF5415.525 .C35 2005
Contents:
1. The default choice -- 2. The five drivers -- 3. Case study : deluxe -- 4. Back to the six new basics -- 5. Case study : W hotels -- 6. Create community -- 7. Case study : Gitomer -- 8. Obvious but often overlooked -- 9. Right place - right time -- 10. Case study : the pancake pantry -- 11. Big picture outcome -- 12. Twenty-eight indispensable lessons -- 13. Case study : Pinnacle financial partners -- 14. Repeatable process -- 15. Stop apologizing - start doing your job -- 16. Case study : LawTalk -- 17. The customer decides.
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Book | City Campus City Campus Main Collection | 658.8343 CAL (Browse shelf(Opens below)) | 1 | Available | A416369B |
Browsing City Campus shelves, Shelving location: City Campus Main Collection Close shelf browser (Hides shelf browser)
1. The default choice -- 2. The five drivers -- 3. Case study : deluxe -- 4. Back to the six new basics -- 5. Case study : W hotels -- 6. Create community -- 7. Case study : Gitomer -- 8. Obvious but often overlooked -- 9. Right place - right time -- 10. Case study : the pancake pantry -- 11. Big picture outcome -- 12. Twenty-eight indispensable lessons -- 13. Case study : Pinnacle financial partners -- 14. Repeatable process -- 15. Stop apologizing - start doing your job -- 16. Case study : LawTalk -- 17. The customer decides.
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