Return on investment in training and performance improvement programs / Jack J. Phillips.

Includes bibliographical references and index.

Ch. 1. Measuring the Return on Investment Key Issues and Trends -- Ch. 2. ROI Model -- Ch. 3. Collecting Data -- Ch. 4. Isolating the Effects of Training -- Ch. 5. Converting Data to Monetary Benefits -- Ch. 6. Tabulating Program Costs -- Ch. 7. Calculating the Return -- Ch. 8. Identifying Intangible Measures -- Ch. 9. ROI Forecasting -- Ch. 10. How to communicate Results -- Ch. 11. Implementation Issues -- App. A. Resources -- App. B. How Results-Based Are Your Training and Development Programs?

"The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs.Jack Phillips has composed user-friendly ROI calculations, plus: *ten post-program data collection methods *ten strategies for determining the amount of improvement that is directly linked to training programs *ten techniques for converting both hard and soft data to monetary values 'Return on Investment in Training and Performance Improvement Programs, Second Edition' continues as a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations. The book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes the reader through the ROI process step-by-step.* Applies the well-known ROI method to training programs* Provides you with the tools to identify the key indicators for measurement and how to measure them effectively* Summarizes in simple language everything practitioners need to do to sell, defend, or expand training initiatives to senior management"--Publisher description.