The mediation process : practical strategies for resolving conflict / Christopher W. Moore.
Material type: TextSeries: Jossey-Bass conflict resolution seriesPublisher: San Francisco : Jossey-Bass Publishers, [1996]Copyright date: ©1996Edition: Second editionDescription: xx, 430 pages : illustrations ; 24 cmContent type:- text
- unmediated
- volume
- 0787902489
- 9780787902483
- 303.69
- HM136. M684 1996
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | City Campus City Campus Main Collection | 303.69 MOO (Browse shelf(Opens below)) | 1 | Available | A182773B |
Includes bibliographical references (pages 397-418) and index.
Part one: Understanding dispute resolution and mediation -- Approaches to managing and resolving conflict -- How mediation works -- Part two: Laying the groundwork for effective mediation -- Managing initial contacts with the disputing parties -- Selecting a strategy to guide mediation -- Collecting and analyzing background information -- Designing a detailed plan for mediation -- Building trust and cooperation -- Part three: Conducting productive mediations -- Beginning the mediation session -- Defining issues and setting an agenda -- Uncovering hidden interests of the disputing parties -- Generating options for settlement -- Assessing options for settlement -- Conducting final bargaining -- Achieving formal agreement or settlement -- Strategies for dealing with special situations -- Toward an excellent practice of mediation -- Conclusion: Challenges for the growth and development of mediation -- Resource A. Professional practice guidelines: The society of Professionals in dispute resolution (SPIDR) ethical standards of professional responsibility -- Resource B. Mediation services agreement: sample waiver and consent form -- Resource C. Settlement documentation form: sample memorandum of understanding -- Resource D. List of professional associations.
Machine converted from AACR2 source record.
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