The mediation process : practical strategies for resolving conflict /
Moore, Christopher W., 1947-
The mediation process : practical strategies for resolving conflict / Christopher W. Moore. - Second edition. - xx, 430 pages : illustrations ; 24 cm. - The Jossey-Bass conflict resolution series. . - Jossey-Bass conflict resolution series .
Includes bibliographical references (pages 397-418) and index.
Part one: Understanding dispute resolution and mediation -- Approaches to managing and resolving conflict -- How mediation works -- Part two: Laying the groundwork for effective mediation -- Managing initial contacts with the disputing parties -- Selecting a strategy to guide mediation -- Collecting and analyzing background information -- Designing a detailed plan for mediation -- Building trust and cooperation -- Part three: Conducting productive mediations -- Beginning the mediation session -- Defining issues and setting an agenda -- Uncovering hidden interests of the disputing parties -- Generating options for settlement -- Assessing options for settlement -- Conducting final bargaining -- Achieving formal agreement or settlement -- Strategies for dealing with special situations -- Toward an excellent practice of mediation -- Conclusion: Challenges for the growth and development of mediation -- Resource A. Professional practice guidelines: The society of Professionals in dispute resolution (SPIDR) ethical standards of professional responsibility -- Resource B. Mediation services agreement: sample waiver and consent form -- Resource C. Settlement documentation form: sample memorandum of understanding -- Resource D. List of professional associations.
0787902489 9780787902483
96009959
Mediation
Conflict management.
HM136. / M684 1996
303.69
The mediation process : practical strategies for resolving conflict / Christopher W. Moore. - Second edition. - xx, 430 pages : illustrations ; 24 cm. - The Jossey-Bass conflict resolution series. . - Jossey-Bass conflict resolution series .
Includes bibliographical references (pages 397-418) and index.
Part one: Understanding dispute resolution and mediation -- Approaches to managing and resolving conflict -- How mediation works -- Part two: Laying the groundwork for effective mediation -- Managing initial contacts with the disputing parties -- Selecting a strategy to guide mediation -- Collecting and analyzing background information -- Designing a detailed plan for mediation -- Building trust and cooperation -- Part three: Conducting productive mediations -- Beginning the mediation session -- Defining issues and setting an agenda -- Uncovering hidden interests of the disputing parties -- Generating options for settlement -- Assessing options for settlement -- Conducting final bargaining -- Achieving formal agreement or settlement -- Strategies for dealing with special situations -- Toward an excellent practice of mediation -- Conclusion: Challenges for the growth and development of mediation -- Resource A. Professional practice guidelines: The society of Professionals in dispute resolution (SPIDR) ethical standards of professional responsibility -- Resource B. Mediation services agreement: sample waiver and consent form -- Resource C. Settlement documentation form: sample memorandum of understanding -- Resource D. List of professional associations.
0787902489 9780787902483
96009959
Mediation
Conflict management.
HM136. / M684 1996
303.69