000			03193cam a2200541 i 4500
003			OCoLC
005			20221109210503.0
008			160902s2017 mauao b 001 0 eng d
010			_a 2016029186
011			_aMARC Score : 10500(22750) : OK
011			_aDirect Search Result
011			_aBIB MATCHES WORLDCAT
020			_a1780645449 _qHardback (alk. paper)
020			_a9781780645445 _qHardback (alk. paper)
020			_a1780645457 _qPaperback (alk. paper)
020			_a9781780645452 _qPaperback (alk. paper)
035			_a(OCoLC)960741602
040			_aDLC _beng _erda _cDLC _dOCLCF _dATU
042			_apcc
050	0	0	_aG155.A1 _bW488 2016
082	0	0	_a910.688 _223
099			_a910.688 BUS
100	1		_aBuswell, John _eauthor. _9865427
245	1	0	_aService quality in leisure, events, tourism and sport / _cby John Buswell, Formerly University of Gloucestershire, UK, Christine Williams, University of Central Lancashire, UK, Keith Donne, University of Gloucestershire, UK, and Carley Sutton, University of Central Lancashire, UK.
250			_a2nd Edition.
264		1	_aBoston, MA : _bCABI, _c[2017]
264		4	_c©2017
300			_axiv, 308 pages : _billustrations, colour photographs ; _c26 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
490	1		_aCABI Tourism Texts
500			_aChristine Williams is the first author listed on the title page of the first edition.
504			_aIncludes bibliographical references and index.
505	0		_aIntroduction -- Part 1. Understanding the LETS product -- 1. The LETS experience economy -- 2. Service characteristics and the nature of the LETS product -- 3. Service providers and consumers : a multidimensional interface -- 4. Quality and satisfaction concepts -- Part 2. Designing and delivering quality in the LETS product -- 5. Service and experience design -- 6. Capacity management -- 7. Service culture -- 8. Business improvement through the use of quality systems and models -- Part 3. Monitoring and enhancing quality in the LETS product -- 9. Principles of monitoring service quality -- 11. Measuring service quality and satisfaction -- 12. Business improvement strategy : a navigation plan for LETS professionals -- Index.
520			_a"Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector." --Publisher's website.
650		0	_aTourism. _9353333
650		0	_aLeisure industry. _9319993
650		0	_aQuality assurance. _9323045
700	1		_iRevision of: _aBuswell, John. _tService quality in leisure and tourism.
700	1		_aWilliams, Christine, _d1951- _eauthor. _9413519
700	1		_aDonne, Keith, _eauthor. _9865428
700	1		_aSutton, Carley, _eauthor. _9865429
830		0	_aCABI tourism texts. _91072299
907			_a.b19801579 _b06-09-21 _c02-02-17
942			_cB
998			_ac _ab _b27-02-17 _cm _da _feng _gmau _h0
999			_c1379159 _d1379159