000			03622cam a22005654i 4500
003			OCoLC
005			20221102183618.0
008			160914s2016 nyu f b 001 0 eng d
011			_aBIB MATCHES WORLDCAT
011			_aMARC Score : 11150(25800) : OK
011			_aDirect Search Result
011			_aHas 29 WorldCat Holdings
020			_a1631570447
020			_a9781631570445
020			_a1631570439 _qpaperback
020			_a9781631570438 _qpaperback
035			_a(ATU)b19511103
035			_a(OCoLC)959596098
040			_aNYBEP _beng _erda _cNYBEP _dOCLCO _dUPM _dOCLCF _dATU
050		4	_aTX911.3.M27 _bE592 2016
082	0	4	_a647.94068 _223
099			_a647.94068 ENZ
100	1		_aEnz, Cathy A., _d1956- _eauthor. _9416915
245	1	0	_aAchieving success through innovation : _bcases and insights from the hospitality, travel, and tourism industry / _cCathy A. Enz, Sheryl E. Kimes, Judy A. Siguaw, Rohit Verma, and Kate Walsh ; edited by Glenn Withiam.
250			_aFirst edition.
264		1	_aNew York, New York (222 East 46th Street, New York, NY 10017) : _bBusiness Expert Press, _c2016.
300			_ax, 200 pages.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
337			_aelectronic _2rdamedia
338			_avolume _bnc _2rdacarrier
490	1		_aService systems and innovations in business and society collection, _x2326-2699
504			_aIncludes bibliographical references and index.
505	0		_a1. The nature of innovation -- 2. Improving the customer experience -- 3. Better human resources for improved operations -- 4. Sustainability innovation -- 5. Applying technology for corporate success -- 6. Innovative restaurant concepts -- 7. Lodging concept innovation -- 8. Strategic intermediation -- 9. Achieving success through innovation -- About the authors -- Index.
520	3		_aThis book investigates the genesis and success of innovation in the hospitality industry as detailed in over four dozen case studies. In many of the cases, the innovators themselves provide the insights into their innovative inspiration and the lessons learned from the way they brought their ideas to life. The cases include innovations for improved customer service, stronger human resources, and new food service and lodging concepts. While updated technology forms the basis for many of the innovations, some of the cases focus specifically on technology improvements, with a particular focus on the use of technology as a mediator in the service value chain. With the passage of several years, the book shares the outcome of the innovative concepts--most of which continue to operate. The lessons presented will provide you a valuable perspective on success through innovation, whether you are operating in the hospitality industry or another business.
588			_aTitle from PDF title page (viewed on September 14, 2016).
650		0	_aHospitality industry _xManagement _9371730
650		0	_aTourism _xManagement _9705578
650		0	_aTechnological innovations _9324857
700	1		_aKimes, Sheryl E., _eauthor. _9861990
700	1		_aSiguaw, Judy A., _eauthor. _9856387
700	1		_aVerma, Rohit, _eauthor. _91086148
700	1		_aWalsh, Kate, _eauthor. _9861991
700	1		_aWithiam, Glenn, _eeditor.
830		0	_aService systems and innovations in business and society collection. _x2326-2699. _9858097
907			_a.b19511103 _b06-09-21 _c08-11-16
942			_cB
945			_a647.94068 ENZ _g1 _iA554811B _j0 _lcmain _o- _p$49.63 _q- _r- _s- _t0 _u0 _v0 _w0 _x0 _y.i13535341 _z20-01-17
998			_a(2)b _a(2)c _b09-11-16 _cm _da _feng _gnyu _h0
999			_c1371915 _d1371915