000			03341cam a2200457 i 4500
003			OCoLC
005			20221102194932.0
008			160218s2017 maua b 001 0 eng d
010			_a 2016007406
011			_aDirect search result
011			_aMARC Score : 11250(23750) : OK
020			_a013433762X _qhardback
020			_a9780134337623 _qhardback
035			_a(ATU)b18859999
035			_a(OCoLC)940342250
040			_aDLC _beng _erda _cDLC _dYDXCP _dOCLCF _dBTCTA _dTOH _dBDX _dCTX _dUKMGB _dOL$ _dDCK _dZ5A _dUKWOH _dWBT _dATU
042			_apcc
050	0	0	_aTX911.3.M27 _bH39 2016
082	0	0	_a647.94068 _223
099			_a647.94068 HAY
100	1		_aHayes, David K., _eauthor. _91039595
245	1	0	_aHotel operations management / _cDavid K. Hayes, Jack Ninemeier, Allisha A. Miller.
250			_aThird edition.
264		1	_aBoston : _bPearson, _c[2017]
264		4	_c©2017
300			_axix, 595 pages : _billustrations ; _c27 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_aOverview of the hotel industry -- The guest service imperative -- The hotel general manager -- General managers are leaders -- Human resources -- Accounting -- Revenue management -- Sales and marketing -- The front office -- Housekeeping -- Food and beverage -- Property operation and maintenance -- Personal safety and property security -- Franchise agreements and management contracts -- Managing in the global hotel industry.
520			_a"For the Introduction to Hotel Operations or Introduction to Lodging course in Hospitality Management departments. Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿'s-and their own-success."--Publisher's website.
650		0	_aHotel management. _9318940
700	1		_aNinemeier, Jack D., _eauthor. _91039597
700	1		_aMiller, Allisha A., _eauthor. _9856667
776	1	8	_w(OCoLC)944467401 _w(OCoLC)957240750 _w(OCoLC)961895781 _w(OCoLC)965147363
907			_a.b18859999 _b06-09-21 _c30-08-16
942			_cB
945			_a647.94068 HAY _g1 _iA539852B _j0 _lcmain _o- _p$137.27 _q- _r- _s- _t0 _u1 _v3 _w1 _x0 _y.i13634756 _z10-05-19
998			_a(2)b _a(2)c _b01-04-19 _cm _da _feng _gmau _h0
999			_c1360538 _d1360538