000 | 02251cam a2200433 i 4500 | ||
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005 | 20221102163256.0 | ||
008 | 140926s2015 nyua b 001 0deng d | ||
010 | _a 2014033589 | ||
011 | _aBIB MATCHES WORLDCAT | ||
020 |
_a0071833250 _qalk. paper |
||
020 |
_a9780071833257 _qalk. paper |
||
035 | _a(OCoLC)875519885 | ||
040 |
_aDNLM/DLC _beng _erda _cDLC _dYDX _dNLM _dYDXCP _dBTCTA _dOCLCO _dVET _dOCLCQ _dATU |
||
042 | _apcc | ||
043 | _an-us-oh | ||
050 | 0 | 4 |
_aRA965.6 _b.M47 2015 |
082 | 0 | 4 |
_a362.11068 _223 |
100 | 1 |
_aMerlino, James, _eauthor. _9842269 |
|
245 | 1 | 0 |
_aService fanatics : _bhow to build superior patient experience the Cleveland Clinic way / _cJames Merlino. |
264 | 1 |
_aNew York : _bMcGraw-Hill Education, _c[2015] |
|
300 |
_axxvi, 260 pages : _billustrations ; _c24 cm |
||
336 |
_atext _btxt _2rdacontent |
||
337 |
_aunmediated _bn _2rdamedia |
||
338 |
_avolume _bnc _2rdacarrier |
||
504 | _aIncludes bibliographical references and index. | ||
505 | 0 | 0 |
_g1. _tTransformed by the patient experience -- _g2. _tPatients first as true north -- _g3. _tLeading for change -- _g4. _tDefining patient experience and strategy -- _g5. _tCulture is critical -- _g6. _tCultural alignment : the Cleveland Clinic experience -- _g7. _tPhysician involvement is vital -- _g8. _tWant to know what patients think? Ask! -- _g9. _tExecution is everything -- _g10. _tHealthcare requires service excellence -- _g11. _tDoctors need to communicate better -- _g12. _tCreating partnerships with patients -- _g13. _tGetting it done has defined our success. |
610 | 2 | 0 |
_aCleveland Clinic Foundation _xCustomer services. |
650 | 0 |
_aHospital patients. _9318912 |
|
650 | 0 |
_aPatient satisfaction. _9322003 |
|
650 | 0 |
_aPatient-centered health care _9347955 |
|
650 | 0 |
_aPatient satisfaction _zOhio _zCleveland _vCase studies _9655247 |
|
650 | 0 |
_aHospitals _xCustomer services _zOhio _zCleveland _vCase studies _9726875 |
|
650 | 2 |
_aOrganizational Case Studies _9358000 |
|
650 | 2 |
_aPhysician-Patient Relations _9361841 |
|
907 |
_a.b13880111 _b11-07-17 _c28-10-15 |
||
942 | _cB | ||
945 |
_a362.11068 MER _g1 _iA507704B _j0 _lnmain _o- _p$40.72 _q- _r- _s- _t0 _u2 _v0 _w0 _x0 _y.i13436053 _z29-10-15 |
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998 |
_ab _an _b06-04-16 _cm _da _feng _gnyu _h0 |
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999 |
_c1280752 _d1280752 |