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008 140926s2015 nyua b 001 0deng d
010 _a 2014033589
011 _aBIB MATCHES WORLDCAT
020 _a0071833250
_qalk. paper
020 _a9780071833257
_qalk. paper
035 _a(OCoLC)875519885
040 _aDNLM/DLC
_beng
_erda
_cDLC
_dYDX
_dNLM
_dYDXCP
_dBTCTA
_dOCLCO
_dVET
_dOCLCQ
_dATU
042 _apcc
043 _an-us-oh
050 0 4 _aRA965.6
_b.M47 2015
082 0 4 _a362.11068
_223
100 1 _aMerlino, James,
_eauthor.
_9842269
245 1 0 _aService fanatics :
_bhow to build superior patient experience the Cleveland Clinic way /
_cJames Merlino.
264 1 _aNew York :
_bMcGraw-Hill Education,
_c[2015]
300 _axxvi, 260 pages :
_billustrations ;
_c24 cm
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
504 _aIncludes bibliographical references and index.
505 0 0 _g1.
_tTransformed by the patient experience --
_g2.
_tPatients first as true north --
_g3.
_tLeading for change --
_g4.
_tDefining patient experience and strategy --
_g5.
_tCulture is critical --
_g6.
_tCultural alignment : the Cleveland Clinic experience --
_g7.
_tPhysician involvement is vital --
_g8.
_tWant to know what patients think? Ask! --
_g9.
_tExecution is everything --
_g10.
_tHealthcare requires service excellence --
_g11.
_tDoctors need to communicate better --
_g12.
_tCreating partnerships with patients --
_g13.
_tGetting it done has defined our success.
610 2 0 _aCleveland Clinic Foundation
_xCustomer services.
650 0 _aHospital patients.
_9318912
650 0 _aPatient satisfaction.
_9322003
650 0 _aPatient-centered health care
_9347955
650 0 _aPatient satisfaction
_zOhio
_zCleveland
_vCase studies
_9655247
650 0 _aHospitals
_xCustomer services
_zOhio
_zCleveland
_vCase studies
_9726875
650 2 _aOrganizational Case Studies
_9358000
650 2 _aPhysician-Patient Relations
_9361841
907 _a.b13880111
_b11-07-17
_c28-10-15
942 _cB
945 _a362.11068 MER
_g1
_iA507704B
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_b06-04-16
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999 _c1280752
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