000			07359cam a22004334i 4500
005			20230531120350.0
008			140411t20142015maua b 001 0 eng d
011			_aChanged OCLC from 894626785 to 904337890
020			_a1285451376 _qpbk.
020			_a9781285451374 _qpbk.
035			_a(ATU)b13728659
035			_a(OCoLC)904337890
040			_aCDX _beng _erda _cCDX _dOCLCQ _dATU
050		4	_aTS155
082	0	4	_a658.5 _223
100	1		_aCollier, David A., _d1947- _eauthor. _9833671
245	1	0	_aOM5 / _cDavid A. Collier, James R. Evans.
246	3		_aOM 5
246	3		_aOperations management 5
250			_aFifth edition.
264		1	_aBoston, MA. : _bCengage Learning, _c2014
264		4	_c©2015
300			_aix, 424, 40 pages
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_a1. Goods, Services, and Operations Management -- 2. Value Chains -- 3. Measuring Performance in Operations -- 4. Operations Strategy -- 5. Technology and Operations Management -- 6. Goods and Service Design -- 7. Process, Selection, Design, and Analysis -- 8. Facility and Work Design -- 9. Supply Chain Design -- 10. Capacity Management -- 11. Forecasting and Demand Planning -- 12. Managing Inventories -- 13. Resource Management -- 14. Operations Scheduling and Sequencing -- 15. Quality Management -- 16. Quality Control and Spc -- 17. Lean Operating Systems -- 18. Project Management -- --
505	0	0	_g1. _tGoods, Services, and Operations Management -- _tOperations Management -- _tOM in the Workplace -- _tUnderstanding Goods and Services -- _tCustomer Benefit Packages -- _tProcesses -- _tOM: A History of Change and Challenge -- _tCurrent Challenges in OM -- -- _g2. _tValue Chains -- _tThe Concept of Value -- _tValue Chain Paradigms and Perspectives -- _tValue Chain Decisions -- _tOffshoring -- _tValue Chains in a Global Business Environment -- _tSustainable Value Chains -- -- _g3. _tMeasuring Performance in Operations -- _tTypes of Performance Measures -- _tAnalytics in Operations Management -- _tDesigning Measurement Systems in Operations -- _tModels of Organizational Performance -- -- _g4. _tOperations Strategy -- _tGaining Competitive Advantage -- _tUnderstanding Customer Wants and Needs -- _tEvaluating Goods and Services -- _tCompetitive Priorities -- _tOM and Strategic Planning -- _tA Framework for Operations Strategy -- -- _g5. _tTechnology and Operations Management -- _tUnderstanding Technology in Operations -- _tTechnology in Value Chains -- _tBenefits and Challenges of Technology -- _tTechnology Decisions and Implementation -- -- _g6. _tGoods and Service Design -- _tDesigning Goods and Services -- _tCustomer-Focused Design -- _tDesigning Manufactured Goods -- _tService-Delivery System Design -- _tService-Encounter Design -- -- _g7. _tProcess, Selection, Design, and Analysis -- _tProcess Choice Decisions -- _tThe Product-Process Matrix -- _tThe Service-Positioning Matrix -- _tProcess Design -- _tProcess Analysis and Improvement -- _tProcess Design and Resource Utilization -- -- _g8. _tFacility and Work Design -- _tFacility Layout -- _tDesigning Product Layouts -- _tDesigning Process Layouts -- _tWorkplace Design -- -- _g9. _tSupply Chain Design -- _tUnderstanding Supply Chains -- _tDesigning the Supply Chain -- _tSustainable Supply Chains -- _tMeasuring Supply Chain Performance -- _tLocation Decision in Value Chains -- _tOther Issues in Supply Chain Management -- -- _g10. _tCapacity Management -- _tUnderstanding Capacity -- _tCapacity Measurement in Operations -- _tLong-term Capacity Strategies -- _tShort-term Capacity Management -- _tTheory of Constraints -- -- _g11. _tForecasting and Demand Planning -- _tForecasting and Demand Planning -- _tBasic Concepts in Forecasting -- _tStatistical Forecasting Models -- _tRegression as a Forecasting Approach -- _tJudgmental Forecasting -- _tForecasting in Practice -- -- _g12. _tManaging Inventories -- _tUnderstanding Inventory -- _tInventory Characteristics -- _tABC Inventory Analysis -- _tManaging Fixed-Quality Inventory Systems -- _tManaging Fixed-Period Inventory Systems -- _tSingle-Period Inventory Model -- -- _g13. _tResource Management -- _tResource Planning Framework for Goods and Services -- _tAggregate Planning Options -- _tStrategies for Aggregate Planning -- _tDisaggregation in Manufacturing -- _tCapacity Requirements Planning -- -- _g14. _tOperations Scheduling and Sequencing -- _tUnderstanding Scheduling and Sequencing -- _tScheduling Applications and Approaches -- _tSequencing -- _tApplications of Sequencing Rules -- _tSchedule Monitoring and Control -- -- _g15. _tQuality Management -- _tUnderstanding Quality -- _tInfluential Leaders in Modern Quality Management -- _tThe GAP Model -- _tISO 9000:2000. Six Sigma -- _tCost-of-Quality Measurement -- _tThe "Seven QC Tools -- _t" Other Improvement Strategies -- -- _g16. _tQuality Control and SPC -- _tQuality Control Systems -- _tStatistical Process Control and Variation -- _tConstructing Control Charts -- _tPractical Issues in SPC Implementation -- _tProcess Capability -- -- _g17. _tLean Operating Systems -- _tPrinciples of Lean Operating Systems -- _tLean Tools and Approaches -- _tLean Six Sigma -- _tLean Manufacturing and Service Tours -- _tJust-in-time Systems -- -- _g18. _tProject Management -- _tThe Scope of Project Management -- _tTechniques for Planning, Scheduling and Controlling Projects -- _tTime/Cost Trade-Offs -- _tUncertainty in Project Management.
520			_a"Created through a "student-tested, faculty-approved" review process with input from more than 150 students and faculty, Collier/Evan's OM5 provides a streamlined introduction to the core concepts, techniques, and applications of contemporary operations management. This engaging, accessible text combines balanced coverage of manufacturing and service operations with a full suite of proven learning tools in a convenient, affordable package. Perfect for today's diverse learners, OM5 includes integrated student resources, such as flashcards, cases, datasets, games and quizzes. This edition's effective tools -- including a robust Instructor's Manual, test bank, videos, and solutions -- make course management even easier. In addition to covering essential principles of operations management, this edition contains the latest OM and business examples featuring companies your students will instantly recognize from the news. The book explores the real-world applications of key concepts, emphasizing how material is both timely and personally relevant. New, unique Microsoft® Excel spreadsheet templates illustrate problem-solving, while five additional chapters, available on the website, offer support if you want to delve further into the quantitative aspects of operations management in your course."--Publisher's website.
650		0	_aProduction management _9322798
650		0	_aBusiness logistics. _9314903
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