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005			20221109221410.0
008			121024s2013 cau b 000 0 eng d
010			_a 2012944073
011			_aRDA record retroconverted to AACR2. Check capitalisation of title, formatting of edition statement in 250, abbreviations of publication place in 260a, pagination in 300a, rule of 3 etc is compliant with AACR2
011			_aBIB MATCHES WORLDCAT
020			_a144620068X (hbk.)
020			_a9781446200681 (hbk.)
020			_a1446200698 (pbk.)
020			_a9781446200698 (pbk.)
035			_a(ATU)b12946400
035			_a(OCoLC)816163667
040			_aUKMGB _cUKMGB _dOCLCO _dYDXCP _dCDX _dBWK _dYNK _dBWX _dCUV _dATU
050		4	_aTX911.3.M27 _bK475 2013
082	0	4	_a647.94068 _223
245	0	0	_aKey concepts in hospitality management / _cedited by Roy C. Wood.
264		1	_aLos Angeles : _bSAGE, _c2013.
300			_axiv, 180 p. ; _c25 cm.
490	1		_aSAGE key concepts series
504			_aIncludes bibliographical references.
505	0		_aAccommodation, Lodging and Facilities Management / Roy C. Wood -- Beverages and Beverage Management / Gareth Currie -- Consumer Behaviour in Hospitality / Bert Smit -- Customer Relationship Management in Hospitality / Olaf W. Hermans -- Design for Hotels / Geoff Maree -- Entrepreneurship in Hospitality / Stephen Ball -- Food, Beverage and Restaurant Management / Gareth Currie -- Food Production and Service Systems / Roy C. Wood -- Franchising / E. Hachemi Aliouche and Udo A. Schlentrich -- Front Office Management / Simen Kooi -- Gastronomy and Haute Cuisine / Marc B. Stierand -- The Hospitality Finance Environment / John Mackillop -- Hospitality and Hospitality Management / Bob Brotherton -- Hospitality Management Education / Roy C. Wood -- Hotels, Hospitality and Sustainability / Frans Melissen -- Hotels and the Internet / Peter O'Connor -- Hotels and Security / Protyush Banerjee -- Housekeeping Management / Marina Brinkman-Staneva.
505	0		_aHuman Resource Management in Hospitality / Yvonne Guerrier -- Income Statements in Hospitality Finance / Rob van Ginneken -- Industry Structure and Sectors in Hospitality / Michael Schwarz -- Information Technology in Hospitality / Peter O'Connor -- Innovation in Hospitality / Marc B. Stierand -- Investing in Hotels / Constantinos Verginis -- Marketing in Hospitality / Susan Horner and John Swarbrooke -- The Meal Experience / Roy C. Wood -- Meetings, Incentives, Conferences/conventions and Events/exhibitions (MICE) / Udo A. Schlentrich -- Operations Management in Hospitality / G. Barry O'Mahony -- Organizational Behaviour in Hospitality / Yvonne Guerrier -- Procurement in Hospitality / Jane F. Eastham and Alisha Ali -- Revenue Management / Stan Josephi -- Service Quality in Hospitality / G. Barry O'Mahony -- Service, Service Industries and the Hospitality Sector / Roy C. Wood -- Strategy and Strategic Management in Hospitality / Theodore Benetatos -- Women, Gender and Hospitality Employment / Judi Brownell.
650		0	_aHospitality industry _xManagement. _9371730
700	1		_aWood, Roy C., _d1959- _9417222
830		0	_aSAGE key concepts. _9292167
907			_a.b12946400 _b06-09-21 _c28-10-15
998			_ab _ac _b06-04-16 _cm _da _feng _gcau _h0
945			_a647.94068 KEY _g1 _iA480218B _j0 _lcmain _o- _p$100.77 _q- _r- _s- _t0 _u6 _v0 _w0 _x1 _y.i13327161 _z29-10-15
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999			_c1251575 _d1251575