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| 020 | _a1441979034 | ||
| 020 | _a9781441979032 | ||
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| 035 | _a(OCoLC)690088997 | ||
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_aBTCTA _beng _erda _cBTCTA _dYDXCP _dCDX _dHUH _dUKMGB _dATU |
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| 050 | 4 |
_aHD9980.5 _b.S488 2011 |
|
| 082 | 0 | 4 |
_a338.47 _223 |
| 245 | 0 | 0 |
_aService systems implementation / _cHaluk Demirkan, James C. Spohrer, Vikas Krishna, editors ; foreword by Richard C. Larson. |
| 264 | 1 |
_aNew York : _bSpringer-Verlag, _c2011. |
|
| 300 |
_axxvi, 307 pages : _billustrations ; _c24 cm. |
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| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_aunmediated _bn _2rdamedia |
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| 338 |
_avolume _bnc _2rdacarrier |
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| 490 | 1 | _aService science | |
| 504 | _aIncludes bibliographical references. | ||
| 505 | 0 | 0 |
_g1. _tIntroduction of Service Systems Implementation / _rHaluk Demirkan, James C. Spohrer, and Vikas Krishna -- _g2. _tData-Driven Simulation-Enhanced Optimization of People-Based Print Production Service / _rSudhendu Rai -- _g3. _tIntelligent Document Gateway: A Service System Case Study and Analysis / _rVikas Krishna, Ana Lelescu, and John Bailey -- _g4. _tA Framework for the Design of Service Systems / _rYao-Hua Tan, Wout Hofman, Jaap Gordijn, and Joris Hulstijn -- _g5. _tSurviving Nuclear Winter Towards a Service-Led Business / _rMichael Rocha and Timothy Chou -- _g6. _tTowards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing / _rTim S. Baines and Howard W. Lightfoot -- _g7. _tTheory of Constraints for Services: Past, Present, and Future / _rJohn A. Ricketts -- _g8. _tAn Assessment Tool for Establishing Infrastructure as a Service Capability Maturity / _rJustin Nieuwerth, Marco Spruit, and Danny Zijlstra -- _g9. _tCustomer-Provider Strategic Alignment: A Maturity Model / _rJerry Luftman, Carol V. Brown, and S. Balaji -- _g10. _tCIO in a Service Economy / _rPaul G. Sorenson -- _g11. _tService Productivity: How to Measure and Improve It? / _rErik den Hartigh and Marc Zegveld -- _g12. _tValue Co-creation from the Consumer Perspective / _rSteve Baron and Gary Warnaby -- _g13. _tMetrics That Matter: Measuring and Improving the Value of Service / _rThomas J. Buckholtz -- _g14. _tSucceeding Through Service Innovation: Consumer Directed Care in the Aged Care Sector / _rLinda Wilkins, Carmel Laragy, and Hossein S. Zadeh -- _g15. _tMeasurement in Service Businesses: Challenges and Future Directions / _rRajesh Kumar Tyagi -- _g16. _tAn Integrated View of Service Innovation in Service Networks / _rRenu Agarwal and Willem Selen -- _g17. _tA Service Systems Perspective of E-Government Development / _rChee Wei Phang and Atreyi Kankanhalli -- _g18. _tPredictive Systems for Customer Interactions / _rRavi Vijayaraghavan, Sam Albert, Vinod Kumar Singh, and Pallipuram V. Kannan. |
| 588 | _aMachine converted from AACR2 source record. | ||
| 650 | 0 |
_aService industries. _9323856 |
|
| 650 | 0 |
_aIndustrial management. _9368318 |
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| 700 | 1 |
_aDemirkan, Haluk. _91088505 |
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| 700 | 1 |
_aSpohrer, James C. _91080182 |
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| 700 | 1 |
_aKrishna, Vikas. _91088506 |
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| 830 | 0 |
_aService science. _91070565 |
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