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_aTX911.3.M27 _bH67 2011 |
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082 | 0 | 4 |
_a647.94068 _223 |
245 | 0 | 0 |
_aHospitality management / _cedited by Tom Baum. |
264 | 1 |
_aLos Angeles : _bSage, _c2011. |
|
300 |
_a4 volumes : _billustrations ; _c24 cm. |
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336 |
_atext _btxt _2rdacontent |
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337 |
_aunmediated _bn _2rdamedia |
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338 |
_avolume _bnc _2rdacarrier |
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490 | 1 | _aSage library of tourism, hospitality and leisure | |
504 | _aIncludes bibliographical references. | ||
505 | 0 | 0 |
_gVolume I. _tThe Idea of Hospitality Management: Past and Present Perspectives -- _tTheory in Hospitality Management / _rP. Nailon -- _tDefining the Hospitality Discipline: A Discussion of Pedagogical and Research Implications / _rM. Ottenbacher, M. Harrington and H. Parsa -- _tTowards a Definitive View of the Nature of Hospitality and Hospitality Management / _rB. Brotherton -- _tHospitality Studies and Hospitality Management: A Symbiotic Relationship / _rA. Morrison and K. O'Gorman -- _tTowards a New Interpretation of Hospitality / _rD. O'Connor -- _tFinding the Hospitality Industry / _rP. Slattery -- _tSociological Impressionism in a Hospitality Context / _rP. Lynch -- _tModern Hospitality: Lessons from the Past / _rK.D. O'Gorman -- _tThe Idea of Hospitality in Early Modern England / _rF. Heal -- _tLove thy Neighbour? Differentiation and Agglomeration in the Manhattan Hotel Industry, 1898-1990 / _rJ. Baum and H. Haveman -- _tThe Blackpool Landlady revisited / _rJ.K. Walton -- _tA Service Machine: Hotel Guests and the Development of an Early Twentieth-Century Building Type / _rL.P. Davidson -- _tThe Hotel and the City / _rD. McNeill -- _tThe Shophouse Hotel: Vernacular Heritage in a Creative City / _rT.C. Chang and P. Teo -- _tTowards a Theory of Intra-urban Hotel Location / _rD. Egan and K. Nield -- _tHospitality Spaces, Hospitable Moments: Consumer Encounters and Affective Experiences in Commercial Settings / _rP. Lugosi -- |
505 | 8 | 0 |
_gVolume II. _tThe Hospitality Industry: Structures, Strategies and Markets -- _tInternational Hotel Development / _rR. Smith -- _tMultinational Corporations in the International Hotel Industry / _rJ. Dunning and M. McQueen -- _tFrom Globalization to Internationalization to Americanization: The Example of Little Americas in the Hotel Sector / _rD. Nickson and C. Warhurst -- _tInternationalization of U.S Multinational Hotel Companies: Expansion to Asia versus Europe / _rS. Lee -- _tResearch in Strategic Management in the Hospitality Industry / _rM. Olsen and A. Roper -- _tChoice between Non-Equity Entry Modes: An Organizational Capability Perspective / _rM. Krishna Erramilli, S. Agarwal and C. Dev -- _tStock Market Reactions to Entry Mode Choices of Multinational Hotel Firms / _rN. Graf -- _tHotel Management Contracts: Past and Present / _rJ. Deroos -- _tReal Estate Investment Trusts: Performance, Recent Findings, and Future Directions / _rP. Liu -- _tHotel Brand Strategy / _rJ. O'Neill and A. Mattila -- _tPost-Merger Stock Performance of Acquiring Hospitality Firms / _rJ. Yang -- _tHotel Reform in China: A SWOT Analysis / _rL. Yu and G. Huimin -- _tChina's Hotel Industry: Serving a Massive Market / _rR. Pine -- _tThe Future of Small Firms in the Hospitality Industry / _rA. Morrison and R. Thomas -- _tEconomic Impact and Institutional Dynamics of Small Hotels in Tanzania / _rA. Sharma -- _tA Descriptive Examination of Corporate Governance in the Hospitality Industry / _rB.D. Guillet and A. Mattila -- _tGoing Green: Decisional Factors in Small Hospitality Operations / _rN. Tzschentke, D. Kirk and P. Lynch -- _tCustomer Loyalty: The Future of Hospitality Marketing / _rS. Shoemaker and R. Lewis -- _tTourism and Hospitality Marketing: Fantasy, Feeling and Fun / _rA. Williams -- _tExploring Chinese Cultural Influences and Hospitality Marketing Relationships / _rD. Gilbert and J. Tsao -- _tE-mail Marketing by International Hotel Chains: An Industry-Practices Update / _rP. O'Connor -- |
505 | 8 | 0 |
_gVolume III. _tThe Management of People and Service in Hospitality -- _tDown and out in Paris and London / _rG. Orwell -- _tThe Human Dimension: A Review of Human Resources Management Issues in the Tourism and Hospitality Industry / _rS. Kusluvan, et al -- _tManaging Flexible Working In Hotels / _rY. Guerrier and A.J. Lockwood -- _tGender and Labour Flexibility in Hotel and Catering / _rP. Bagguley -- _tTransience and the Postmodern Self: The Geographic Mobility of Resort Workers / _rP.A. Adler and P. Adler -- _tThe Valuation of Skill and the Configuration of HRM / _rM. Riley and E. Szivas -- _tThe Social Construction of Skills: A Hospitality Sector Perspective / _rT. Baum -- _tFood and Beverage Management: A Review of Change / _rM. Riley -- _tProducing the Superior Self: Strategic Comparison and Symbolic Boundaries Among Luxury Hotel Workers / _rR. Sherman -- _tEmployee Experience of Aesthetic Labour in Retail and Hospitality / _rC. Warhurst and D. Nickson -- _tThe Impact of HRM Practices on Organisational Performance in the Indian Hotel Industry / _rM. Chand and A. Katou -- _tNo Plantation Work Here: Contemporary HR Practices in Caribbean Hotels / _rA. Crick -- _tHuman Resource Systems in Kenya: A Case Study of Hotel Human Resources Performance / _rF. Onyango and R. Okech -- _tHuman Resource Management and Performance in the UK Hotel Industry / _rK. Hoque -- _tChanging Patterns of HRM and Employment Relations in New Zealand: The Large Hotel Industry / _rP. Haynes and G. Fryer -- _tOrganizational Flexibility and HRM in the Hotel Industry: Evidence from Australia / _rA. Knox and J. Walsh -- _tTowards an Understanding of Employee Empowerment in Hospitality Services / _rC. Lashley -- _tThe Impact of Hotel Management Contracting on IHRM Practices: Understanding the Bricks and Brains Split / _rJ. Gannon, A. Roper and L. Doherty -- _tAnalysing Service Quality in the Hospitality Industry Using the SERVQUAL Model / _rF. Saleh and C. Ryan -- _tService Quality in the Hotel Industry: When Cultural Contexts Matter / _rE. Tse and S.C. Ho -- _tThe Role of Culture in the Service Evaluation Process / _rA. Mattila -- _tDoes National Culture Really Matter? Hotel Service Perceptions by Taiwan and American Tourists / _rA.T. Hsieh and C.W. Tsai -- _tThe Role of Internal Branding in the Delivery of Employee Brand Promise / _rK. Punjaisri and A. Wilson -- |
505 | 8 | 0 |
_gVolume IV. _tManagement of Hospitality's Tangible Resources: Operations, Assets and Finance -- _tOperations Management Research in the Hospitality Industry / _rP. Jones and A. Lockwood -- _tMeasuring the Performance of Hotel Operations / _rC. Parkan -- _tProductivity in Hotels: A Stepwise Data Envelopment Analysis of Hotels' Rooms Division Processes / _rM. Sigala, et al -- _tThe Physical Safety and Security Features of U.S. Hotels / _rC. Enz -- _tEnvironmental Management in Hotels / _rD. Kirk -- _tThe Compelling Hard Case for Green Hotel Development / _rJ. Butler -- _tRestaurant Profitability Management: The Evolution of Restaurant Revenue Management / _rG. Thompson -- _tHotel Owner /Operator Structures: Implications for Capital Budgeting Process / _rC. Guilding -- _tGrowth Accounting for Hotel and Restaurant Industries / _rE. Smeral -- _tAttracting Hotel Investment: Insights from Principal-Agent Theory / _rT. Baum and R. Mudambi -- _tFactors Influencing Hotel Investment Decision-Making / _rG. Newell and R. Seabrook -- _tHotel Investment Risk: What Are the Chances? / _rE. Younes and R. Kett -- _tImpacts of Positive and Negative Corporate Social Responsibility Activities on Company Performance in the Hospitality Industry / _rK.H. Kang, S. Lee and C. Huh -- _tImproving Hospitality Industry Sales: 25 Years of Revenue Management / _rC. Anderson and X. Xie -- _tImproving Hotel Budgetary Practice: A Positive Theory Model / _rT. Jones -- _tAn Empirical Analysis of Oligopolistic Hotel Pricing / _rT. Baum and R. Mudambi -- _tAn Institutional Explanation and Model of the Factors Influencing Room Rate Pricing Decisions in the Irish Hotel Industry / _rR. Mattimoe -- _tFinancial Rewards for Social Responsibility: A Mixed Picture for Restaurant Companies / _rS.Y. Park and S. Lee. |
520 | _a"This major work looks at the evolution of the hospitality industry and hospitality management, with source material drawn from dedicated hospitality books and journals as well as a range of complementary sources in allied discipline areas. The focus is predominately contemporary in recognition of the industry's fast-changing environment, while the historical antecedents, both in terms of the origins of modern hospitality and of key pioneering research work in the area, are also included. These volumes acknowledge the internationalism of the industry and reflects how hospitality and its management vary across time and place."--Publisher's website. | ||
588 | _aMachine converted from AACR2 source record. | ||
650 | 0 |
_aHospitality industry _xManagement _9371730 |
|
700 | 1 |
_aBaum, Tom, _eeditor. _9239430 |
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830 | 0 |
_aSAGE library of tourism, hospitality and leisure. _91089688 |
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