000 02674cam a2200385 i 4500
005 20230526151140.0
008 110331t20112011njua b 001 0 eng d
010 _a 2010035007
011 _aLeader : INCOMING RECORD MACHINE CONVERTED TO RDA FROM AACR2. Check coding and correct to RDA standards if necessary
011 _aField 250 : Edition field not transcribed using RDA. Check that wording of statement matches book in hand
011 _aBIB MATCHES WORLDCAT
020 _a0470637528
_qacid-free paper
020 _a9780470637524
_qacid-free paper
035 _a(ATU)b11920750
035 _a(OCoLC)617508796
040 _aDLC
_beng
_erda
_cDLC
_dYDX
_dBTCTA
_dYDXCP
_dATU
042 _apcc
050 0 0 _aTX911.3.M27
_bB35 2011
082 0 0 _a647.94068
_222
100 1 _aBardi, James A.,
_d1947-
_eauthor.
_9452520
245 1 0 _aHotel front office management /
_cJames A. Bardi.
250 _aFifth edition.
264 1 _aHoboken, N.J. :
_bJohn Wiley & Sons,
_c[2011]
264 4 _c©2011
300 _axv, 492 pages :
_billustrations ;
_c25 cm
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
504 _aIncludes bibliographical references and index.
505 0 0 _g1.
_tIntroduction to hotel management--
_g2.
_tHotel organization and the front office manager--
_g3.
_tEffective interdepartmental communications--
_g4.
_tProperty management systems--
_g5.
_tSystemwide reservations--
_g6.
_tRevenue management--
_g7.
_tGuest registration--
_g8.
_tManaging the financials--
_g9.
_tGuest checkout--
_g10.
_tPreparation and review of the night audit--
_g11.
_tManaging hospitality--
_g12.
_tTraining for hospitality--
_g13.
_tPromoting in-house sales--
_g14.
_tSecurity--
_g15.
_tExecutive housekeeping.
520 _a"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"--
_cProvided by publisher.
588 _aMachine converted from AACR2 source record.
650 0 _aHotel management.
_9318940
942 _cB
999 _c1220514
_d1220514