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008			100920s2010 enk b 001 0 eng d
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011			_aBIB MATCHES WORLDCAT
020			_a0415578043 _qhardback
020			_a9780415578042 _qhardback
035			_a(ATU)b11795864
035			_a(OCoLC)526809501
040			_aDLC _beng _erda _cDLC _dYDX _dYDXCP _dVPI _dCDX _dUKM _dATU
050	0	0	_aG155.A1 _bN58 2010
082	0	0	_a910.688 _222
100	1		_aNoe, Francis P., _d1939- _eauthor. _91081678
245	1	0	_aTourist customer service satisfaction : _ban encounter approach / _cFrancis P. Noe, Muzaffer Uysal and Vincent P. Magnini.
264		1	_aLondon ; _aNew York : _bRoutledge, _c2010.
300			_aix, 193 pages ; _c24 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
490	1		_aRoutledge advances in tourism ; _v18
504			_aIncludes bibliographical references and index.
505	0		_aDefining encounter theory -- Encountering interactive roles -- Knowing the travel customer's role -- Managing the travel situation -- Positioning the travel provider -- Appealing to the travel and provider roles -- Nuances of interpersonal interactions -- Going beyond satisfaction to loyalty -- Where do we go from here?
588			_aMachine converted from AACR2 source record.
650		0	_aTourism _xManagement _9705578
650		0	_aHospitality industry _xManagement _9371730
700	1		_aUysal, Muzaffer, _eauthor. _91081679
700	1		_aMagnini, Vincent P., _eauthor. _91081680
830		0	_aRoutledge advances in tourism ; _v18. _91022960
907			_a.b11795864 _b22-08-17 _c27-10-15
942			_cB
945			_a910.688 NOE _g1 _iA451819B _j0 _lcmain _o- _p$129.07 _q- _r- _s- _t0 _u5 _v0 _w0 _x1 _y.i13067011 _z29-10-15
998			_ab _ac _b06-04-16 _cm _da _feng _genk _h0
999			_c1213209 _d1213209