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008 100825s2010 enka b 001 0 eng d
010 _a 2009050104
011 _aBIB MATCHES WORLDCAT
020 _a0273706837
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035 _a(ATU)b11739174
035 _a(OCoLC)473125348
040 _aDLC
_beng
_erda
_cDLC
_dYDXCP
_dDEBBG
_dCDX
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050 0 0 _aHF5415.55
_b.H65 2010
082 0 0 _a658.8
_222
100 1 _aHollensen, Svend,
_eauthor.
_91023343
245 1 0 _aMarketing management :
_ba relationship approach /
_cSvend Hollensen.
250 _aSecond edition.
264 1 _aHarlow, England ;
_aNew York :
_bPearson Education,
_c[2010]
264 4 _c©2010
300 _axxxv, 656 pages :
_bcolour illustrations ;
_c27 cm
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
504 _aIncludes bibliographical references and index.
505 0 _aIdentification of the firm's core competences -- Development of the firm's competitive advantage -- Customer behaviour -- Competitor analysis and intelligence -- Analysing relationships in the value chain -- SWOT analysis, strategic marketing planning, and portfolio analysis -- Segmentation, targeting, positioning, and competitive strategies -- CSR strategy and the sustainable global value chain -- Establishing, developing, and managing buyer-seller relationships -- Product and service decisions -- Pricing decisions -- Distribution decisions -- Communication decisions -- Organising and implementing the marketing plan -- Budgeting and controlling.
588 _aMachine converted from AACR2 source record.
650 0 _aRelationship marketing
_9328586
650 0 _aMarketing
_xManagement
_9320442
650 0 _aRelationship marketing
_vCase studies
_9694148
907 _a.b11739174
_b22-08-17
_c27-10-15
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